Freshworks is a leading provider of cloud-based customer engagement software, offering a suite of products designed to enhance customer support, IT service management, sales automation, and marketing for businesses of all sizes. Founded in 2010, Freshworks serves over 52,000 customers globally, including Bridgestone, Chargebee, and Klarna.

Mission and Vision

Freshworks' mission is to empower businesses to provide exceptional customer experiences through innovative and user-friendly software solutions. The company envisions becoming one of the most loved companies in the world by revolutionizing the way businesses interact with their customers and manage internal processes.

Company Culture and Values

Freshworks operates under core values that guide its operations and collaborations:

1. Customer Delight: Prioritizing customer success by delivering exceptional products and services.
2. Ownership: Encouraging employees to take initiative and be accountable for outcomes.
3. Teamwork: Fostering a collaborative environment where diverse perspectives are valued.
4. Integrity: Upholding honesty and transparency in all interactions.
5. Innovation: Continuously seeking creative solutions to meet evolving customer needs.

These values create a supportive and innovative workplace, enabling employees to thrive both personally and professionally.

Employee Experience

Employees at Freshworks appreciate the company's commitment to work-life balance, professional growth, and a collaborative environment. The organization fosters a culture of open communication and consistent feedback, supporting personal and professional development.

Diversity and Inclusion

Freshworks is dedicated to promoting diversity, equity, and inclusion within its workforce. The company actively hires diverse talent, providing equal opportunities for all to thrive.

Benefits and Compensation

Freshworks offers a comprehensive benefits package designed to support employees' well-being and professional growth, including:

• Health Coverage: Comprehensive medical, dental, and vision insurance.
• Retirement Plans: 401(k) with employer match.
• Paid Time Off: Generous vacation policies and unlimited time off.
• Professional Development: Access to training programs and continuous learning opportunities.
• Flexible Work Arrangements: Hybrid and flexible work options to promote work-life balance.

Career Development

Freshworks emphasizes continuous learning and career advancement, providing resources and opportunities for employees to develop their skills and progress within the company. The organization fosters an environment where innovation and personal growth are encouraged.

Application Process

The application process at Freshworks is designed to assess candidates' skills, cultural fit, and alignment with the company's mission. It typically involves multiple interview rounds, including assessments tailored to the specific role, ensuring a comprehensive evaluation of each applicant.