Intercom is a customer service platform that enables businesses to deliver fast, personalized support through a seamless combination of automation and human interaction. Founded in 2011, Intercom serves over 25,000 global organizations, including Atlassian, Amazon, and Microsoft, facilitating more than 500 million messages per month to over 600 million monthly active end users.

Mission and Vision

Intercom's mission is to make internet business personal by helping businesses connect quickly, easily, and personally with their customers.

The company envisions bringing a messenger-first, personal experience to all customer and business communication.

Company Culture and Values

Intercom operates under seven core values that guide its operations and collaborations:

1. Customer Obsessed: Prioritizing customer success and delivering exceptional experiences.
2. Success First: Focusing on shareholder value through incredible work and a great culture.
3. Incredibly High Standards: Aspiring to true greatness and demanding the very best.
4. Positive and Optimistic: Maintaining optimism to achieve challenging goals.
5. Confident Yet Humble: Balancing confidence with humility in all interactions.
6. We Go Further Together: Emphasizing collaboration and teamwork.
7. We Make Every Day Count: Making the most of each day to drive progress.

Employee Experience

Intercom fosters a culture of transparency, continuous learning, and collaboration, providing opportunities for personal and professional growth. Employees appreciate the company's commitment to work-life balance and the supportive environment that encourages innovation and creativity.

Diversity and Inclusion

Intercom is dedicated to creating a diverse and inclusive workplace, recognizing that varied perspectives enhance innovation and decision-making. The company actively promotes equity and inclusion through various initiatives and employee resource groups.

Benefits and Compensation

Intercom offers a comprehensive benefits package designed to support employees' well-being and professional growth, including:

• Health Coverage: Comprehensive medical, dental, and vision insurance.
• Equity Options: Opportunities for employees to own a share of the company.
• Flexible Vacation: Encouraging a healthy work-life balance with flexible time off policies.
• Professional Development: Access to training programs, conferences, and continuous learning opportunities.

Career Development

Intercom emphasizes continuous learning and career advancement, providing resources and opportunities for employees to develop their skills and progress within the company. The organization fosters an environment where innovation and personal growth are encouraged.

Application Process

The application process at Intercom is designed to assess candidates' skills, cultural fit, and alignment with the company's mission. It typically involves interviews and assessments tailored to the specific role, ensuring a comprehensive evaluation of each applicant.