Netomi is an AI-first customer service platform that enables companies to deliver high-quality customer experiences while significantly reducing costs. By leveraging advanced artificial intelligence, Netomi's platform can automatically resolve up to 80% of routine customer service inquiries, decreasing resolution time and increasing customer satisfaction.

Mission and Vision

Netomi's mission is to empower the highest quality customer experiences with brand-safe AI. Their vision centers on building brand and customer love through innovative AI solutions that enhance customer engagement and satisfaction.

Company Culture and Values

Netomi's culture is built upon several core values:

• Passion: Genuine love for their work, perseverance, creative problem-solving, and growth from adversity.
• Customer Focus: Obsession over creating a positive impact and delivering experiences that meet or exceed the needs of their customers and their customers' customers.
• One Team: Belief in working collaboratively as one team to meet shared objectives and goals.

Employees describe Netomi's culture as inclusive, innovative, and customer-obsessed, with a strong emphasis on collaboration and open communication.

Employee Experience

Employees at Netomi report a positive work environment characterized by collaboration, flexibility, and opportunities for growth. The company has an overall rating of 4.4 out of 5 stars on Glassdoor, indicating high employee satisfaction.

Diversity and Inclusion

Netomi believes that diversity is critical to their success, and inclusion is a core part of their company culture. They value and celebrate the differences that make their team unique, fostering an environment where all employees feel valued and empowered.

Benefits and Compensation

Netomi offers a comprehensive benefits package designed to support employees' well-being and professional development, including:

• Competitive pay, equity opportunities, and a 401(k) plan.
• Medical, dental, and vision insurance.
• Unlimited PTO and flexible work environments.
• Monthly stipends for phone, Wi-Fi, and wellness benefits.
• Mental health and wellness support.
• Team outings, socials, and off-sites.
• Educational and professional development opportunities.

Career Development

Netomi emphasizes personal and professional growth, offering learning and development opportunities, career advancement prospects, and a dynamic culture that fosters an atmosphere for employees to become their best professional selves.

Application Process

Prospective candidates can explore open positions across various departments on Netomi's careers page. The company seeks individuals who align with its values and are passionate about transforming customer experience through AI-driven solutions.