Company Description
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
Job Description
As the Manager of Customer Success for the Europe Partnerships Team, you will lead a specialised team of Customer Success Managers (CSMs) responsible for driving value and engagement through Freshworks' partner ecosystem. Your leadership will ensure strong collaboration with partners, effective adoption strategies, and long-term customer success across the region.
Key Responsibilities
Qualifications
Experience and Expertise
12+ years of experience in Customer Success, Account Management, or Sales roles, preferably in SaaS.
Proven success in managing and scaling channel/partner relationships.
Demonstrated ability to lead and inspire teams in a fast-paced, cross-cultural environment.
Skills
Exceptional interpersonal and relationship-building skills to engage with partners and customers effectively.
Strong analytical skills with the ability to interpret data and provide actionable insights.
Proficiency in customer success and people management.
Leadership Traits
Preferred Experience
Expertise in leading CSM teams focused on channel-driven or partner-led accounts in the Saas industry.
Deep understanding of the European market dynamics, including regulatory and cultural nuances.
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.