About the Role:
As a Community Programs Manager at Gusto, you will be pivotal in supporting, project managing and executing both existing and net-new programs for our audience of entrepreneurs. Your passion for small to medium businesses will drive you to act as a strategic liaison, advocating effectively for their needs across internal teams and channels.
About the Team:
The Community and Events team operates within the Marketing org, where we’re collectively building a category-defining brand that makes a meaningful impact—not just on Gusto’s business, but on the lives of our customers.
Here’s what you’ll do day-to-day:
Community Engagement: Cultivate community and connection for our SMB community through channels such as social media, events, and networking opportunities.
Program Development: Curate and develop everything from event agendas, sessions, workshops, and keynote presentations that resonate with our SMB community, ensuring informative and engaging experiences.
Operational Strategy & Infrastructure: Take the lead in scouting and building out operational systems that support and scale community initiatives.
Budget Management: Strategically manage budgets for the programs you support to ensure financial accountability in event planning and execution.
Logistics and Operations: Coordinate all logistical aspects of events, from venue selection and vendor management to AV production, catering, and attendee registration.
Cross-functional Relationships: Collaborate closely with key stakeholders across the organization to deliver programs that meet broader company objectives.
Key Personal Attributes:
- Dependable and Accountable: A self-starter who consistently delivers on commitments with reliability and precision. You’re trusted to manage complex projects, ensuring all milestones are met on time and to the highest standard.
- Results-Driven Work Ethic: A relentless drive to achieve excellence, with a strong focus on outcomes. You take ownership of your work, and you’re motivated by the opportunity to exceed expectations, delivering high-quality results that advance both team and organizational goals.
- Empathetic Connector: You excel at building genuine, lasting relationships by creating a warm, inclusive environment where people feel heard, respected, and valued. Driven by a passion for bringing people together, you inspire collaboration and foster a sense of shared purpose, whether virtually or in person, to strengthen connections and drive engagement.
Here’s what we're looking for:
- 4-7 years of proven experience in community management or event management within the SMB sector.
- Creative thinker and builder passionate about entrepreneurs, community building, and customer engagement.
- Experience managing advisory councils and local/regional events or similar community engagement initiatives.
- Exceptional project management skills with a demonstrated ability to handle multiple priorities in a fast-paced environment.
- Excellent communication and interpersonal skills, adept at collaborating across teams and influencing stakeholders at all levels.
- Proficiency in event management software/tools (e.g. Coupa and Ironclad), event budget tracking and familiarity with digital marketing strategies.
- Bachelor’s degree required.
Our cash compensation amount for this role is targeted at $134,000 - $164,000/yr in San Francisco and New York, and $110,000 - $135,000/yr in Denver and most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.