Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Do you want to be part of a global company that is a recognized leader in the customer experience space?
Do you enjoy complex sales engagements, hunting for new business?
Are you able to create complex, long-term account and partner strategies?
Do you like being a part of senior leader customer meetings to represent vision and strategy of Genesys?
Are you a great team-player who not only works in a team, but can bring the team forward with excellence in what you do?
If you said yes, then we would love to hear from you.
Genesys is hiring a professional for a Sales role in the Enterprise Sales Team for Retail Industry customers.
At Genesys, our Account Executives are the catalyst behind the growth and success of the company and carry responsibility for all sales opportunities across the Enterprise business segments. As Account Executive you will learn how to become a consultative sales professional, how to take ownership for dedicated accounts, positioning the full Genesys solution portfolio, developing and managing a sales pipeline, securing net-new business and driving revenue growth from within the existing customer base. In co-working with a dedicated Account Manager as well as Sales Coach you will learn from experienced Genesys Employees as part of a verticalized Sales Team.
The Account Executive’s main goal is to achieve an annual sales target by converting as many opportunities into won business as possible. Once an opportunity has been closed, the Account Team´s role is to engage with the appropriate internal resources to help manage the initial phases of post-sales support and ensure customer success and continuously growth within the Account.
What we look for and expect from the right individual is:
Bringing in, developing and maintaining relationships with customers/prospects in Retail industry
Being part of numerous complex and consultative sales engagements
Selling complex software solutions in dedicated industries
Jointly developing account and opportunity plans in a motivated team as an Account Executive
Identifying customer/project demands and mapping to the Genesys portfolio
Being a team player and a leader of virtual teams, able to orchestrate and win complex sales cycles
Taking revenue responsibility and carrying of a sales quota
Establishing a reliable network between partners, transformational partners, independent consultants, and technology partners of Genesys to raise the ability to execute and to position Genesys in top management decided projects
Reviewing accounts/projects and establishing a framework to create the right strategy to maximize the value of deals and win deals.
Required qualifications:
Bachelor’s degree in Computer Science, Engineering, Economics, Business Administration or similar education
5+ years professional and verticalized experience with demonstratable success in verticalized sales, preferably with strong SaaS and retail/prof. services industry background
Maximum demands on the quality of your work as well as a high degree of sales and customer orientation
Committed, proactive, team-oriented, and stress-tested
Self-assured appearance and excellence presentation skills – especially suited for senior/top management level.
Fluent in German and English
Strong success and problem solving orientation
Willingness to travel frequently and as required
When it comes to people, the right fit at Genesys is someone who is determined to succeed, highly motivated to meet and exceed annual goals and willing to be coached for continuous growth and development.
If you fit the above, then Genesys can offer you an environment to deliver and be successful by being part of a strong salesforce committed to delivering success.
#LI-Remote #LI-MC1
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
