We are looking for driven and innovative software engineers with strong site reliability engineering (SRE) discipline or interest in this area to help us make ClickUp the "one app to rule them all". As an SRE at ClickUp, your primary roles will be improving the stability, availability and reliability of our globally distributed and cloud-based infrastructure that powers our app for thousands of users daily. If you are a rockstar engineer with an entrepreneurial and high-paced mindset who are ready to own, drive and tackle some of the most complex problems there are out there we would love to hear from you!
What you'll do:
- Participate in designing and building systems for maximum performance, reliability, and scalability.
- Work with the engineering teams on product design, decisions, and troubleshooting.
- Increase general stability, observability, and metrics surrounding both uptime and stability.
- Champion our monitoring infrastructure.
- Implement and improve our general site reliability posture (error and downtime budgets, MTTD and MTTR improvements, improving alerting and notifications, minimizing customer impact from incidents, etc.)
- Respond to and troubleshoot downtime events while actively developing safeguards to prevent them.
- Participate in brainstorming sessions with the engineering team and contribute ideas to our technology and algorithms.
What we’re looking for:
- 4-6+ years of knowledge of the Amazon Web Services ecosystem ( EC2, ECS, VPC, Redis, RDS, ALB, ECR),
- Experience working with Kubernetes,
- Experience in managing production-critical infrastructures and DevOps mindset.
- Be familiar with SRE best practices and procedures.
- Experience with IaC (CDK, Terraform), CI/CD (GitHub Actions, ArgoCD),
- Familiar with Containerisation (Docker),
- Knowledgeable in network, firewall, and security best practices.
- Experience with self-healing automation and monitoring tools (DataDog, CloudWatch)
- Knowledge of relational databases, preferably PostgreSQL (not mandatory)
- A strong self-starter, operationally-focused; a problem-solver.
- Excellent interpersonal, written, and oral communication skills.
- Experience with application security testing is a plus (not mandatory)
- Familiarity or experience with Node.js is a plus (not mandatory).
- Experience with management of Linux-based EC2 instances.
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