Genesys is a global leader in customer experience (CX) and contact center solutions, leveraging cloud and AI technologies to help businesses deliver personalized experiences at scale. With a presence in over 100 countries and a workforce exceeding 6,000 employees, Genesys is dedicated to transforming how organizations engage with their customers.

Mission and Vision

Genesys aims to empower businesses to create exceptional customer experiences through innovative technology and empathetic engagement. The company envisions a world where customer interactions are seamless, personalized, and foster lasting relationships.

Company Culture and Values

At Genesys, the culture is built on collaboration, innovation, and a commitment to excellence. The company operates under three core values:

• Embrace Empathy: Cultivating an environment of openness, caring, and belonging.
• Fly in Formation: Collaborating as a cohesive team to achieve shared goals.
• Go Big: Striving to raise the bar on performance and create a positive impact.

These values guide employees in delivering exceptional experiences to both customers and colleagues.

Employee Experience

Genesys offers a dynamic work environment where employees are encouraged to take ownership of their work and make meaningful contributions. The company provides opportunities for professional growth, including internal resources for development and educational reimbursements. With a focus on work-life balance, Genesys supports flexible working arrangements, including remote work options, to accommodate diverse lifestyles.

Diversity and Inclusion

Diversity is a cornerstone of Genesys' success. The company embraces differences among employees, recognizing that varied perspectives enhance innovation and understanding. By fostering an inclusive environment, Genesys ensures that all team members feel valued and empowered to contribute authentically.

Benefits and Compensation

Genesys offers a comprehensive benefits package tailored to support employees' well-being and professional growth. While specific benefits may vary by location, they typically include:

• Health Coverage: Medical, dental, and vision plans to ensure physical and mental well-being.
• Retirement Plans: Flexible 401(k) options with company matching contributions.
• Time Off: Open time off policies and paid holidays to promote work-life balance.
• Family Support: Parental leave and assistance with fertility treatments and adoption.
• Professional Development: Training resources and educational reimbursements to support career advancement.

Career Development

Genesys is committed to the continuous growth of its employees. The company provides various avenues for skill enhancement, including internal training programs and opportunities for career progression across different departments. Employees are encouraged to set goals and pursue new challenges, with support from leadership to achieve their professional aspirations.

Application Process

The recruitment process at Genesys is designed to identify candidates who align with the company's values and mission. While specific steps may vary by role, the process typically includes application submission, interviews, and assessments. Genesys is committed to providing a fair and inclusive hiring experience for all candidates.