Partner Operations Manager
Company Overview:
At Prompt, we’re transforming healthcare by delivering cutting-edge, highly automated B2B enterprise software for rehab therapy businesses, their teams, and the patients they serve. As a leader in our industry, we’re setting a new standard for healthcare technology and rapidly expanding our market presence.
We’re looking for a Partner Operations Manager to take a pivotal role in optimizing tools and processes that enhance operational efficiency across the entire partner lifecycle. This role combines data-driven insights, proficiency with Customer Relationship Management (CRM) and Partner Relationship Management (PRM) platforms, and a focus on uncovering new partnership opportunities. You’ll work closely with internal teams to streamline workflows, improve partner engagement, and deliver measurable results.
Key Responsibilities
Design, implement, and refine processes to ensure seamless onboarding, enablement, and lifecycle management of partners.
Identify opportunities to automate and optimize workflows across systems and teams to enhance partner and internal efficiencies.
Establish and standardize a process for evaluating partner integration opportunities, collaborating closely with the engineering and product integration teams to develop and prioritize a strategic roadmap.
Optimize and oversee the legal and financial frameworks used to monitor and assess the health and performance of the partnership ecosystem, including tracking revenue and producing a monthly profit and loss (P&L) report to ensure alignment with organizational goals.
Analyze partnership data to uncover trends, forecast opportunities, and inform strategic decisions.
Develop dashboards and reporting structures to track KPIs, partner contributions, and operational bottlenecks.
Serve as the primary administrator and subject matter expert for PRM and CRM platforms, ensuring they are effectively leveraged to meet partner goals.
Collaborate with internal teams to evaluate, implement, and maintain tools that support partner operations.
Leverage AI tools and technologies to streamline partner operations, including automating routine tasks, analyzing partner performance data, and identifying opportunities for growth and optimization.
Partner with Sales, Marketing, Customer Success, and Revenue Operations teams to align processes and drive shared outcomes.
Support the Partner Success Representatives in the development and execution of co-branded campaigns, partner enablement initiatives, and Quarterly Business Reviews.
Gather feedback from partners and internal stakeholders to enhance systems, resources, and processes.
Contribute to the evolution of partner programs to maximize engagement and operational scalability.
Required Qualifications
Experience:
4+ years of experience in partner operations, sales operations, or a related role, preferably in SaaS or technology sectors.
Proven ability to develop and implement scalable operational processes.
Skills:
Proficiency with CRM (e.g. HubSpot) and PRM (e.g., Allbound, PartnerStack, Euler) tools.
Strong analytical and problem-solving skills, with a track record of using data to inform decisions.
Exceptional project management skills with experience in process mapping and workflow optimization.
Excellent communication and interpersonal skills, with the ability to engage stakeholders across functions and levels.
Perks - What you can expect:
Competitive salaries
Remote/hybrid environment
Potential equity compensation for outstanding performance
Flexible PTO
Company-wide sponsored lunches
Company paid disability and life insurance benefits
Company paid family and medical leave
Medical, dental, and vision insurance benefits
Discounted pet insurance
FSA/DCA and commuter benefits
401k
Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Prompt Therapy Solutions, Inc is an E-Verify Employ
