Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The SSA market is in a transformation phase and automation in the customer experience area is high up on the agenda. Genesys which is rated by several different analyst firms as the strongest player in the customer experience field is now looking for an Account Director.
This is a great opportunity for individuals who appreciate working in a fast-paced environment with cutting-edge technology. Overall responsibility , covering several customers and prospects in the market, is to maximise revenues through an indirect sales of Contact Center solutions but with a direct touch in terms of preference building with end customers. You will work with target accounts and a small number of partners to execute a go to market strategy that maximizes Genesys opportunities across all product lines. Solution Consultants, Business Consultants and Solution Architects will support your efforts.
Key Responsibilities:
- Develop and apply an understanding of Genesys products, sales methodology and processes.
- Prospect and develop pipeline daily through a variety of methods including working with a lead development representative but also through phone calls, LinkedIn, etc.
- Meet and exceed revenue and set targets
- Develop a good understanding of CX related challenges in the customer's industry, market sector and business environment to position products and solutions accordingly.
- Build a strong relationship with main stakeholders in key accounts.
- Work with key channel and alliance partners to identify and execute on joint opportunities.
- Track all activities and revenue projections in salesforce.com for accurate reporting and forecasting.
- Build opportunity-based strategies with team members to solve deal-level challenges.
- Build Account Plans for key accounts and region.
Requirements:
- 12+ years of relevant professional experience in the customer experience area
- High degree of business acumen with a proven ability to sell at all levels in a large enterprise i.e. both to IT- as well as to Business Management
- Familiar with weekly forecasting and to apply a high level of deal due diligence to keep control of opportunity progress
- Excellent verbal and written communications skills, capable of representing the company at the most senior levels.
- Must have a significant track record of building senior level relationships with companies in the large enterprise market
#LI-Hybrid #LI-IM1
About Us:
Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
