Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
As a Principal Software Engineer, you will be responsible for the ownership and development of components and services used to deliver mission critical products. You will work in a fast-paced environment where continuous change, innovation and experimentation are a given. You will be a leader, mentor and role model for your peers and juniors.
Successful Principal Software Engineers at Genesys will:
Understand why application logging and application metrics are important and believe this to be a first class component of new development.
Be a talent multiplier that gets the team around them to excel and perform well
Be driven to get results and not let anything get in their way
Be proactive and anticipate/handle most issues
Exhibit a strong backbone and challenge the status quo when needed
Demonstrate a high level of curiosity and keep abreast of the latest technologies
Show pride of ownership and strive for excellence in everything they do
Major Responsibilities/Activities:
Work with team members in a leadership role to design, develop, and test features that meet the business needs of our customers and exhibit features that include high scalability, availability and reliability
Jump into various complex code-bases, understand them quickly, and develop features and bug fixes in a fast-paced environment
Demonstrate the capacity to generate good software design and clean code efficiently and with few bugs
Exhibit thoroughness in evaluating all aspects of a solution including: localization, licensing, scalability, memory management, bandwidth, latency, automated testing, security, and compliance
Manage large, complex project initiatives and solutions of strategic importance to the organization
Act independently to determine methods and procedures on new assignments
Perform collaborative code reviews with other developers
Write and maintain unit, integration, and acceptance tests
Stay current with industry developments and new trends
Recommend new technologies as components of a solution when appropriate
Understand & comply with HIPAA Security and Privacy Laws
Adhere to Genesys Code of Business Conduct and Ethics
Minimum Requirements:
10+ years relative experience
Bachelor’s degree in Computer Science or relevant, proven industry experience
Experience with synchronization techniques in stateless distributed systems
Demonstrable understanding of scalability and availability in distributed systems
Firm understanding of backend development, including Java, REST API and NoSQL solutions
Experience with messaging systems and proven integration patterns
Good verbal and written communication skills
The ideal candidate would also have experience with:
Amazon Web Services (Dynamo, S3, SQS, SNS, Redshift, etc.)
Git
Jenkins
Redis
Maven
Serverless Concepts
Our Benefits:
Flexible work schedules and work-from-home options
Development and career growth opportunities
Excellent pension scheme
Bonus scheme
Health Insurance
Income Protection & Life Assurance
Family-friendly leave allowances, including paid maternity and paternity leave.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
