ACCOUNT MANAGER (Remote-US)
Your Role
TrackStreet is looking for an Account Manager to generate cross and upsell sales as the critical link between our company and our clients. Through creating long-term, trusting relationships you will uncover new opportunities and ensure that clients see maximum value from our solutions. You will be instrumental in helping TrackStreet scale while maintaining a world-class client experience leveraging your unique skill set to retain and grow accounts through renewals, expansions, upsells, & add-ons.
Account Management responsibilities include developing strong relationships with clients, connecting with key business executives and stakeholders, uncovering additional client needs, processing contracts, following up on opportunity leads from the Customer Success team, the Account Executive team and the CX/onboarding team. In this role, you will liaise with cross-functional internal teams to improve the entire client experience.
Ultimately, a successful Account Manager is an essential part of our sales organization keeping our clients satisfied and engaged with our products and services in the long-run. They exceed KPI and quota targets on a consistent basis. They are able to follow processes and continuously seek feedback and data to better perform their job. They maintain a growth mindset and have the ability to manage change on an ongoing basis.
Key Responsibilities
- Grow and Retain Clients: Develop deep, trusted relationships with key stakeholders, uncovering new business opportunities, and leading client expansions, upsells, and renewals.
- Collaborate Cross-Functionally: Work with Customer Success, Sales, and Onboarding teams to ensure timely and successful delivery of TrackStreet’s solutions, keeping clients engaged and satisfied.
- Meet and Exceed Sales Goals: Consistently hit or surpass revenue targets, KPIs, and quotas through proactive sales efforts, follow-ups, and identifying new opportunities within your assigned book of business.
- Lead Sales Engagement: Facilitate sales conversations through phone, email, online meetings, product demonstrations and in-person visits, following a defined sales process and ensuring right fit of our solutions and long term client success.
- Handle Contract & Billing Escalations: Manage and resolve client Contract and Billing challenges, ensuring timely and effective solutions that protect and enhance the client relationship.
- Report on Success: Maintain accurate, up-to-date reports on account status, sales performance, and client health.
What You Bring
- Proven Experience: You have a strong background in growth sales, account management, or client success, ideally in SaaS, eCommerce, or brand protection. If you’ve worked in retail, Amazon, or eCommerce technology, even better!
- Client-Focused Mindset: You excel at building strong relationships with clients and can influence decision-makers at all levels, including C-suite executives.
- Sales Drive: You are motivated by achieving and exceeding sales quotas and KPIs. You are proactive, resourceful, and know how to identify and capitalize on growth opportunities.
- Excellent Communicator: Your ability to present, negotiate, and listen helps you build rapport with clients and team members alike.
- Detail-Oriented: You are highly organized and skilled at managing multiple accounts, ensuring nothing falls through the cracks.
- Adaptable and Curious: You thrive in a fast-paced environment, maintaining a growth mindset and a passion for learning and adapting to new challenges.
- Tech-Savvy: Comfortable using Microsoft Office Suite, Google Apps, HubSpot, Zendesk, and other digital tools. Familiarity with website development, digital marketing, and analytics is a plus.
Qualifications
- 3+ years of experience in a client-facing role (e.g., Growth Sales Rep, Account Manager, Key Account Manager, or Client Success Manager).
- SaaS or eCommerce experience preferred, but not required.
- Bachelor’s degree in Business, Sales, Marketing, or a related field.
Who We Are
TrackStreet is a forward-thinking company committed to delivering exceptional solutions to our customers. TrackStreet is a cutting-edge SaaS platform that scrapes eCommerce data from over 165K+ websites daily, supporting over 995 brands worldwide. It specializes in protecting, authorizing, and optimizing eCommerce channels, efficiently driving profitable sales both online and offline by minimizing market frictions. With a global reach and a dedicated team, TrackStreet leverages patented technology alongside AI and automation to enhance brand integrity, foster customer relationships, boost sales, and improve profitability. Our culture is built on collaboration, innovation, and a dedication to excellence. We value each team member's contributions and are excited to welcome a talented Account Manager to help us tell our story and achieve our goals.
What We Offer
- Medical - TrackStreet contributes 70% of the monthly premium for employees and 50% for dependent(s). Employees have the option to choose from multiple Aetna health plans.
- Dental - TrackStreet contributes 70% of the monthly premium for employees and 50% for dependent(s). Employees have the option to choose from multiple Mutual of Omaha dental plans.
- Vision - TrackStreet contributes 70% of the monthly premium for employees and 50% for dependent(s). Employees have the option to choose from multiple Mutual of Omaha vision plans.
- Basic Life and AD&D - Employer paid Basic Life and AD&D. TrackStreet contributes 100% of the monthly premium for 25k in coverage.
- Flexible Spending Account(FSA) - The FSA is a pre-tax benefit account for healthcare and dependent care services.
- Employee Assistance Program (EAP) - The EAP provides confidential support and guidance for matters that range from personal issues you might be facing to providing information on everyday topics that affect your life.
- 401(k) Deferred Compensation Plan - Employees are eligible to participate in our 401k plan after six (6) months of service. The company provides a match of up to 4%.
- Flexible Time Off - TrackStreet employees can partake in our Flexible Time Off policy, which allows employees to dictate for themselves the number of days off they need throughout the year.
- Paid Leave for Maternity/Paternity/Adoption - TrackStreet provides four (4) weeks of full-pay paid parental leave in addition to any benefits received through state programs and/or employer-sponsored disability insurance.
- Holidays - Employees receive ten (10) paid holidays
- Refresh Days - TrackStreet provides mental health days, in addition to flexible time off and paid holidays, to provide an environment where people can take time to focus on recharging.
What To Expect
- Initial Phone Screening with HR
- Meeting with the Hiring Manager
- Meeting with Team
- Assessment
- Final Decision
ABOUT TRACKSTREET
The TrackStreet Vision
To inspire the world to eCommerce better by turning complexity into opportunity
The TrackStreet Mission
To protect and accelerate brand growth through optimized eCommerce channels
Our culture is built on collaboration, innovation, and a dedication to excellence. We value each team member's contributions and are committed to fostering an environment where everyone can thrive and make a meaningful impact. Ready to revolutionize eCommerce with us? Join TrackStreet and be part of a dynamic team driving innovation and growth in the industry.
Our Offer
- $100,000 - $138,000 on target earnings
- Unlimited PTO
- Generous benefits package
- Commission and Bonus Eligible
