Your mission
Helu empowers business leaders to take the right strategic decisions via modern financial management
Our mission is to help companies plan, forecast and analyze all their data in one place.
Our headquarters are based in Vienna, Austria. We’re a team of experienced, international professionals who are looking for talented, ambitious and experienced people who want to build a great company with us.
Helu is founded by a successful serial-entrepreneur and backed by numerous unicorn founders and renowned investors ( Wefox, Atlantic Labs, Commerzventures)
Your responsibilities
We are looking for a Junior Product Success, who is a graduate or already has some work experience and is eager to learn how our software works in its details. You can empathize with customers and help them to reach the next level of using our software. You should be willing to do research, learn how to interview customers, conduct usability tests, record product support videos, help customers with issues and build a bridge to them. You are a quick learner, smart and solution-oriented, are good at reading customers and have empathy. You take ownership over topics, show self-initiative, are analytical and can break down larger work topics into small packages.
Main responsibilities will be:
Own the onboarding of new customers
Iterate and improve our customer onboarding journey
Support head of product with research and interviews
Be part of our product support, by directly answering customers questions
Build and maintain a knowledge base in-app to enable to answer most requests in an automated way
Test the usability of new product features hands-on to improve user friendliness
Collect customers feedback directly in calls
Your skills
You want to make customers successful and ask the right questions to understand their problems
High level of organization that ensures no tasks are missed
Be obsessed with our customer feedback, so much that close relationships emerge
Be precise, detail-oriented and straightforward
Have a calm, but secure character that helps in resolving tricky situations with customers
Professional and good communication with people
Good knowledge in the finance field
You can expect:
Being a part of a highly motivated and experienced international team
Flexible working hours and lots of responsibility
A workplace in the heart of Vienna
Why us?
We were recently rewarded for being the most interesting Austrian scale-up. We raised €15m overall and offer a fun, friendly, young, dynamic team, a great, interesting, and challenging product, and the opportunity to work with the newest technologies. Our values are forward-thinking, open-minded, ambitious and0 responsible. We are lazor focussed on building an amazing team and hope you will become a part of it!
About us
Helu is the leading FP&A software on DATEV.
As successful Austrian scale-up tech company that raised $10m Series A recently, we help business leaders plan forecast and analyze their performance with any data. We are an experienced team with strong values and look for well-rounded people who think long term and love new technologies.
Every three months, the Helu team meets for an office week in Vienna, where we work on our company culture, our values, and a healthy team spirit. Colleagues work together, get to know each other better, explore Vienna, do sport activities, party and have fun.
The company is founded by a successful serial-entrepreneur and backed by numerous unicorn founders and renowned investors (Bitpanda, Wefox, Atlantic Labs).
The Helu Hiring Process
1. Chat with us
We look at your application and if it is a match, you will speak with our head of engineering.
2. Solve a challenge
Next, we will send a short challenge revolving around your everyday work. Once solved, you speak with the front-end lead and head of engineering.
3. Meet your team
In a last step you get to know the founder and product owner.
4. Come on board
If everyone thinks it's a fit, we make you an offer and you join our very nice and professional team.
