Customer Success Manager (EMEA) – France
Location: Remote, France
Employment Type: Full-Time
Make an Impact, Build Relationships, and Shape the Future of Finance
At OneStream, we live by our mission: “Every customer must be a reference, one success at a time.” We thrive on creating partnerships that transform businesses and set the stage for long-term success. As a Customer Success Manager (CSM), you’ll play a pivotal role in driving our mission forward by empowering customers to achieve their goals while maximizing the value of their investment in our innovative platform.
We’re on a mission to revolutionize modern finance to become the operating system for Modern finance, we unify financial and operational data, embed AI for smarter decisions, and empower the CFO to drive strategy and execution.
This is more than a role—it’s a chance to make a lasting impact, be a trusted advisor, and grow in a dynamic and supportive environment. Join us to take finance further, work with incredible teams, and make a difference in the way businesses thrive.
Why Join Us?
- Drive Real Value: Your work will directly impact how customers navigate their most critical challenges, turning them into lifelong advocates of OneStream.
- Collaborate to Drive Revenue: Partner closely with the sales team to uncover and maximize growth opportunities, contributing to OneStream’s ongoing success.
- Innovate and Evolve: Collaborate with cutting-edge technologies and a forward-thinking team that is reshaping finance.
- Supportive Culture: We celebrate teamwork, transparency, and professional growth, with multiple training opportunities and a focus on camaraderie.
Apply today and become a part of a company that values your passion, skills, and drive to create lifelong customer success.
Primary Duties and Responsibilities
As a CSM, you’ll:
- Own Customer Success: Be the primary advocate for your portfolio of customers, ensuring their adoption, expansion, satisfaction, and retention.
- Partner with Sales to Maximize Growth: Work hand-in-hand with the sales team to identify upsell and cross-sell opportunities, ensuring customers see OneStream as a strategic partner for their evolving needs.
- Create Impactful Relationships: Partner with customers to deeply understand their strategies and goals, guiding them toward their desired business outcomes.
- Champion the Customer Voice: Collaborate across teams to address customer needs, mitigate risks, and deliver a seamless experience.
- Promote Continuous Learning: Share insights and solutions, fostering customer engagement through events and communities.
- Stay Ahead: Develop expertise in OneStream’s Platform and Marketplace Solutions to proactively support and inspire your customers.
Required Education and Experience
- 3+ years in a Customer Success or Account Management role within Enterprise SaaS.
- 5+ years of professional experience.
- Proven track record of partnering with sales teams to drive revenue growth and customer success.
- Solid understanding of financial processes: Close, Planning, Budgeting, Forecasting, and Reporting.
- Fluent in French and English.
Preferred Education and Experience
- Experience with Corporate Performance Management (CPM) tools (e.g., OneStream, Oracle EPM, SAP BPC, Anaplan).
- Background in consulting or technology.
- Degree in Business, Finance, Accounting, or IT
TRAVEL
- Must be willing and able to travel up to 50% (travel requirements will vary by customer).
Knowledge, Skills, and Abilities
- Exceptional relationship-building skills with a customer-first mindset.
- Strong problem-solving abilities and a “can-do” attitude.
- Adept at navigating strategic and tactical conversations.
- Highly organized with excellent communication skills.
Who We Are
OneStream is how today’s Finance teams can go beyond just reporting on the past and Take Finance Further™ by steering the business to the future. It’s the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.
Why Join The OneStream Team
- Transparency around corporate structure, salary, and benefits
- Core value of customer success
- Variety of project work (not industry specific)
- Strong culture and camaraderie
- Multiple training opportunities
All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.
OneStream is an Equal Opportunity Employer
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