ClickUp is looking for a Senior Solutions Engineer to serve as a technical partner to our Sales and Success orgs for bringing in net new customers, expanding existing accounts, and accelerating our revenue growth. The ideal candidate is a strong strategic thinker, skilled presenter, and has enough technical aptitude to figure out solutions for any technical challenges clients experience.
Teamwork is vital to how ClickUp operates and a significant portion of your responsibilities will include working closely with Managers to understand and coordinate team needs. You should be able to work independently with little supervision, and also enjoy a fast paced and collaborative work environment. It is important that you are able to manage a range of tasks and prioritize their responsibilities, and meet deadlines with urgency and optimism.
The Role:
- Partner with sales and success to deliver technical presentations that explain our products and integrations for prospective and current clients.
- Resolve technical issues, facilitate data migrations, and implement custom solutions using automations, etc.
- Design, develop, deploy and manage customer-specific proof of concept (PoC) projects.
- Build custom reports and dynamic dashboards for prospective clients' management teams.
- Assist with the functional and technical elements of RFPs.
- Stay current on new feature releases and maintain updated demo spaces for sales.
- Work with Eastern Timezone based clients.
Qualifications:
- 6+ years in a customer facing role with technology. Ideally pre-sales, but may also be equivalent consulting, implementation, or sales enablement experience.
- 2+ years demonstrable success working with enterprise clients.
- An understanding of the application deployment processes that enable successful Cloud transformation, change management, and organizational acceptance.
- Strong customer-facing skills including the ability to influence technical and executive audiences towards the desired outcome.
- Creative problem solver with an eagerness to learn new technologies and sufficient technical background to assist with lightweight custom solutions.
- Hands-on experience with integration platforms (Unito, Workato, Zapier, Integromat), web services, and APIs.
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