About the role:
Senior Zendesk Developer – SaaS Platform - As a Senior Developer for our Zendesk SaaS Platform development team, you will be joining the team that is building out our state of art Zendesk Platform that enables us a global customer and technical support ticketing solution providing the business with robust functionality for effective handling, routing, and reporting on volumes of tickets thru multiple channels.
The candidate will collaborate with different teams in Customer/Technical Support as well as research & development groups taking abstract concepts to create technical solutions in production with leadership and hands-on contribution thru requirements design, development, testing, and deployment. The candidate will work across teams and organizations to ensure that the architecture and design are of high quality, stable, scalable, and reliable. You would drive the technical design and best development practices through design reviews, architecture reviews, user validation activities, and business customer interactions.
This dynamic role requires collaboration with cross-functional teams & multiple instances of Zendesk system.
This role is open to candidates residing in the US except Alaska, California, Denver metro, Connecticut, Chicago metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Austin metro, Dallas metro, Houston metro, Washington, Washington DC metro.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
- You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.
In this role, you will:
- Design, configure/develop, test, deploy, and support the various business projects in a Zendesk environment. Proven experience with implementations of multiple business threads in a dynamic business setting is a must.
- Implementation of the critical interfaces and complex modules of the systems and features while assisting the business and tech teams with disassembling, designing, and configuring Zendesk to meet and address technical requirements and resolve current process issues.
- Developing mid-tier API systems merging different third-party systems together. Experience with the Zendesk API suite is a huge plus
- Developing and supporting data warehouses, business intelligence, and other dashboards/reporting is required. A solid understanding of "Zendesk Explore” is a huge plus. Configuring Zendesk Help Center/Guide.
- Partner with Business Systems Analysts and Product Managers to shape product definition and requirements so that configurations or interfaces can be built in a flexible, extensible, and robust way in addition to assisting in driving technology vision, strategy, and roadmap to building enterprise capabilities (scalability, fault tolerance, extensibility, maintainability, etc.)
- Work closely with internal stakeholders & business to design, develop, and implement solutions for Customer Support operations using Zendesk
- Be the point of contact for the zendesk development regarding all Customer Support related development processes.
- Mentor, develop and train Junior developers.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
Minimum requirements for the role:
- 5+ years of software development experience building and scaling enterprise customer-facing products and services.
- 2+ years of designing, configuring and developing on the Zendesk customer support SaaS platform. Experience with Zendesk App development is a huge plus.
- Experience building zendesk solutions, microservices and customer-facing APIs.
- The ability to write technical specifications, define business solutions, and convey ideas to business users in a meaningful yet insightful manner is extremely important.
- Must have a track record of building, deploying, and scaling distributed, highly available, large-scale, high-performing multi-tenant SaaS applications.
- Strong problem-solving and analytical skills with the ability to design complete solutions which are simple yet effective and very scalable.
- Previous experience handling and supporting mission-critical enterprise systems. The ability to diagnose and respond to interruptions and critical issues in a timely manner is of vital importance.
- Customer-first, build for a long-term mindset with the ability to make practical decisions when working through configuration choices.
- Experience with Python, JavaScript, and at least one public cloud platform such as AWS, Azure, Google, Rackspace, or other related cloud platforms.
- BS/MS in Computer Science/Engineering, or equivalent technical experience
An ideal candidate also has:
- Highly organized, detail-oriented, and able to work independently.
- Strong communication, both oral and written with the ability to correspond with various levels of business stakeholders, SMEs, end users, and technical team members.
- Certifications: Zendesk Support Administrator Expert Certification, Scrum certification.
