About the Role:
You will drive strategic programs and initiatives, supporting numerous teams to solve complex problems they face, and execute large cross-functional programs that bring our strategic vision to life. You will set the standard for how to ready the business for important technical and operational change. You’ll be customer-obsessed, strategic, detail-oriented, and highly creative.
About the Team:
The Program Management Office (PMO) helps plan and execute on some of the highest priorities impacting the customer here at Gusto. Directly supporting multiple teams, we lead through crystal clear priorities and roadmaps and organizational rigor. As a leader on the PMO team, you will have the opportunity to partner with business leaders across Product, BizTech, Operational Teams, Sales, and Customer Experience in helping us continue to drive best-in-class experiences for our customers.
Here’s what you’ll do day-to-day:
- Identify the framework design principles for a program that will generate success
- Lead and support cross-functional programs and projects interfacing with Product and Customer Experience
- Create and implement readiness plans to prepare the business for weekly and monthly launches
- Provide reporting vertically and horizontally in the biz
- Develop and manage programs and project plans and charters for cross-functional initiatives
- Provide insights and recommendations based on data that will drive our CX strategy
- Build and implement scalable processes
- Serve as thought partner for CX operators leaders
- Hypothesis-driven problem solving to drive our business with a “how do we get to yes” mindset
Here’s what we're looking for:
- 6-8 years of relevant work experience in analyst roles, biz ops roles, program management, and/or project management
- Experience with Asana and Google Sheets is strongly preferred
- Stakeholder and program management mastery. A proven track record of executing large projects, both in terms of scope, number of stakeholders and impacted teams/organizations
- Ability to develop insightful quantitative analyses, paired with strong critical thinking and business judgment
- Proven process improvement experience and love making things more efficient
- Executive presence and ability to influence senior leaders
- Deep empathy and obsession for our small business customers
- Strong desire for continuous improvement
- A passion for helping others
- Comfortable analyzing, questioning and leveraging data
- Experience with Excel and SQL - nice to have
Our cash compensation amount for this role is $115,000/yr to $136,000/yr in Denver & most major metro locations, and $140,000/yr to $165,000/yr in San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
