OPPORTUNITY OVERVIEW
OnWatch Alert Management is ZeroFox’s 24x7 service for initial triage, validation, escalation and response. The OnWatch team triages alerts generated in the ZeroFox platform in order of severity and time, escalating findings that require a client’s attention based on standard relevancy criteria and customized distribution workflows.
Serving within the OnWatch team, the Tier 3 Lead Intelligence Analyst provides client support for specialized or complex client intelligence requirements, investigates and resolves data surges, or other tasks adjacent to triage deliveries as directed. Tier 3 Lead Intelligence Analyst are able to support the development of future tool and process updates.
Intelligence activities can include researching current and emerging threats issues covering physical security risks. The analyst will have an investigative background and demonstrated exceptional analytic prowess in areas such as trend analysis and pattern recognition. Discretion, teamwork, a sense of urgency, and creativity are a must.
As our team explores and monitors the deep and dark web (DDW), various open source networks, and the surface web, you will ensure quality and timeliness of our alerting and pivot our research, collection, and dissemination of information around the rapidly and ever-changing needs dictated by developing real-time events and both reactive and proactive customer needs, both in the governmental and commercial space.
As a Tier 3 Lead Intelligence Analyst should have an investigative background and curiosity. This opportunity requires the ability and willingness to work within a team committed to support our customers 24/7 all year around.
Discretion, teamwork, supreme communication skills, cultural adaptability, and creativity are fundamental, enthusiasm about our mission and customers a must.
Role and responsibilities
- Assisting the manager in organizing, planning and implementing.
- Evaluate and help to improve our collection of relevant and permissible data sources to support our ability to identify possible security risks to organizations and protected assets
- Research of general and emerging security concepts in support of customer requirements
- Support the transition of newly launched customers to OnWatch Alert Management via triage workflow verification
- Provide qualified feedback to engineering, configuration, customer success, and other operational teams
- Collect and provide metrics to support development and tracking of objectives and key results (OKR)
- Provide escalation support for ad hoc event and crisis coverage through on-call duty which may include weekends and nights
- Takes initiative on projects, provides leadership and promotes teamwork.
- Helps train and onboarding new employees.
- Works independently and in a team setting.
- Has the ability to prepare complex and detailed written reports, and can communicate effectively both orally and in writing.
- Other duties as assigned
Required qualifications and skills
- College degree or relevant work experience required
- Past experience in intelligence, technology, journalism, security, cyber-security or related fields is preferred
- Proficiency in at least one additional language besides English. Spanish, Arabic, Russian, or a Chinese language are preferred.
