Our Story So Far:
Since our founding in 2019, Pigment has become one of the fastest-growing SaaS companies in the world today. Our product, a highly efficient Enterprise Performance Management (EPM) platform is helping companies achieve their financial goals by quickly responding to dynamic factors in their respective markets including Tech, Retail, CPG & Financial Services.
In less than 5 years, Pigment has grown to over 450 employees across offices in New York, Toronto, London, Paris and soon San Mateo, and attracted a total of $393M in investment from some of the top Venture Capital firms globally.
We serve companies including Unilever, Deliveroo, Gong and Brex to name a few!
\n
What you'll do- Partner with Solutions Architects and other internal stakeholders to manage customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption
- Manage Project scope, timeline and budget and ensure all project contributors are aligned on progress and status.
- Accountable for internal reporting on project progress and escalation when required
- Responsible addressing customer requests for project resources
- Anticipate risks and Issues and drive mitigation action to drive project success
- Support Solution Architects through a collaborative project management approach, effective communication and consistent processes
- Manage and maintain customers relationships, ensuring that all customers attain a high level of adoption and business value from using Pigment
- Develop a trusted advisor relationship with customer executive sponsors to create passion and satisfaction for Pigment
- Develop deep product expertise and creativity to work closely with our product team on the product vision and roadmap
- Participate in updating Pigment’s project management methodology
- Deliver awe-inspiring presentations and trainings, provide insightful practices and structure creative solution
Who you are- You have experience in deploying SaaS platforms across enterprise organizations
- Significant experience in project management, sales or professional services at a software/SaaS company
- Highly organized and strong attention to detail to make sure that deliverables and projects are completed on time.
- Ability to act as a leader and a team member first supporting internal project team members in achieving their tasks with minimal disruption
- Ability to act as a mediator for stakeholders with conflicting requirements and help create consensus to move towards a shared goal and outcome.
- Ability to build commitment and excitement within the project team including external and internal contributors
- You lead by example through showcasing empathy and strong resilience when facing setbacks
- Display of growth mindset and constructive problem solving approach
- Proven track record of building strong customer relationships, a deep sense of empathy and dedication
- Experience in preparing and delivering presentations targeted to a senior audience
- Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
- Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
- Ability to adapt to a rapidly changing product and respond strategically to customer needs
- Experience meeting multiple objectives in an entrepreneurial environment with little supervision
- English and additional language preferred
- BA/BS degree required, MBA or other relevant advanced degree preferred
What we offer- Competitive package
- Equity
- Brand new offices in the heart of Paris, London and New York
- Remote-friendly policy
- Annual offsite
\n
Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.
