About the Role:
We are seeking folks who are passionate about helping small and medium businesses process payroll safely and efficiently. As a member of our Credit Operations team, you will focus on operational accuracy while prioritizing the customer experience, allowing customers to process payroll in a safe and sustainable way that enables growth. You'll play a key role in delivering innovative solutions that balance customer needs and risk management.
About the Team:
The Risk Operations organization is at the core of our business and our team is a key stakeholder in company decisions and operations - The Credit Operations team is a key component in making this possible. We currently process +$50bn of payroll annually, but with your help, we will process more in a safe and sustainable way. We are a small, close, fun group that works hard and laughs a lot. No egos here — we collaborate and help each other out in a positive environment.
Here’s what you’ll do day-to-day:
- Executes daily operations with a focus on accuracy and efficiency.
- Drive key risk metrics with the strategic direction of Gusto’s Credit Operations team.
- Identifying emerging trends in customer behavior, analyzing customer pain points, and implementing changes to ensure operational excellence and drive key risk metrics.
- Work cross-functionally to support Gusto’s efforts to de-risk money movement, while making sure our employers keep their employees and contractors paid on-time and on their preferred schedule.
- Execute projects to continually implement process improvements to reduce loss, improve customer love, and build a sustainable Gusto.
- Scaling the Credit Operations team by increasing team efficiency and working cross-functionally with Engineering, Payments, Product and Data Science teams.
- Foster a culture of engagement and excitement to allow Gusties to feel empowered to put customers first, drive their own initiatives and develop their careers within the organization.
- When required, provide support for the greater Risk organization in Fraud Operations, Gusto Embedded Payroll and Financial Products.
Here’s what we're looking for:
- Experience: 2-3 years of experience in banking, payments, or a similar field. Familiarity with risk assessment or operational workflows is a plus. Experience using SQL is desirable but not required.
- Attitude: A positive, proactive and solution-oriented mindset. Someone who approaches challenges with curiosity. Ability to thrive in a fast-paced environment with constant change.
- Communication: Clear and effective communication skills. Ability to break down complex information and communicate confidently with internal teams.
- Thought Process: Ability to troubleshoot issues, connect pieces of information, and contribute to solutions using a data-driven approach.
- Discipline. Able to work independently and prioritize tasks effectively, ensuring accuracy and reliability in daily operations.
- Values. Driven by a strong moral compass, is objective yet compassionate, and does the right thing every time.
Our cash compensation amount for this role is $68,000/yr to $92,000/yr in Denver & most major metro locations, and $85,000/yr to $115,000/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
