Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Vice President of Partner Sales – EMEA.
Please note we will accept applications from candidates in the following locations:
UK Germany France Netherlands Spain
About Genesys:
At Genesys, we empower organizations to create exceptional customer and employee experiences using our AI-driven Experience Orchestration platform. With innovation at our core, we thrive on collaboration, diversity, and a relentless focus on delivering value to our customers and partners.
About the Role:
We are seeking a dynamic and experienced leader to serve as Vice President of Partner Sales – EMEA. Reporting directly to the SVP of Sales EMEA, this role is pivotal in driving market expansion and revenue growth through our partner ecosystem, including Global System Integrators (GSIs), Value-Added Resellers (VARs), and Strategic Technology Partners. The ideal candidate will be a strategic thinker with proven experience in leading direct and indirect sales teams within high-growth SaaS organizations.
Key Responsibilities:
Strategic Leadership:
- Develop and execute a comprehensive business plan to align with Genesys’ partner strategy, focusing on growth, measurable outcomes, and clear priorities.
- Balance long-term growth with short-term bookings, ensuring a customer-first approach.
- Drive decision-making using insights from market dynamics, partner needs, and industry trends.
Partner Engagement:
- Cultivate and maintain strategic relationships with partners and customers across EMEA, leveraging consultative solution selling to drive mutual success.
- Build and manage a strong network of senior-level executive relationships, fostering collaboration across functional areas.
- Execute on a scalable strategy for partner growth that aligns with Genesys’ revenue objectives.
Team Leadership:
- Lead and coach a team of experienced Partner Account Managers (PAMs), fostering a culture of collaboration, innovation, and growth.
- Inspire and mentor the team to exceed goals and build enduring partnerships.
Operational Excellence:
- Oversee the partner sales pipeline, ensuring efficient and effective revenue generation.
- Analyze performance data to optimize strategies, partnerships, and decision-making processes.
- Drive measurable results through disciplined execution of business plans and accountability across teams.
What We’re Looking For:
- Experience: 10+ years in leading partner and direct sales teams in high-growth SaaS environments.
- Domain Knowledge: SaaS expertise is essential; experience in the customer experience domain is highly desirable.
- Leadership: Proven ability to lead and develop high-performing teams while managing complex regional sales strategies (>$100m).
- Partner Success: Demonstrated success in building and maintaining partner relationships, consistently meeting or exceeding revenue targets.
- Analytical Skills: Strong ability to interpret performance data to inform strategy and optimize partnerships.
- Communication: Exceptional interpersonal, verbal, and written communication skills with strong presentation abilities.
- Adaptability: Thrives in a fast-paced, dynamic environment with a strong sense of urgency.
Why Join Genesys?
- Be at the forefront of innovation in customer and employee experience technology.
- Work in a collaborative, inclusive, and empowering environment that values growth and leadership.
- Drive strategic partnerships and make a lasting impact on the growth and success of Genesys in the EMEA region.
Ready to Make an Impact?
Apply today to become part of our journey in transforming how businesses interact with their customers and employees. Visit www.genesys.com to learn more about our mission and values.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
