Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
About the Role: (On-Site Position)
Genesys is seeking a proactive, detail-oriented, and highly organized Sales Admin to support our Southern Latam (SOLA) Sales Team and leadership. This role combines executive support and office management, ensuring seamless day-to-day office operations and playing a vital part in supporting activities and actions that foster our culture and a productive work environment.
Key Responsibilities
Executive Support:
- Manage calendars, schedules, and travel arrangements for area leadership. Act as point of contact of the leadership when needed.
- Support meeting agendas and presentations in case needed.
Office Management:
- Serve as the first point of contact at the Genesys Chile office, welcoming visitors, routing them appropriately, and responding to basic IT requests.
- Oversee daily office operations to ensure a high-quality workplace experience, addressing employee needs and maintaining efficiency.
- Manage facilities, including food/beverage supplies, janitorial services, mail distribution, and general maintenance.
- Coordinate with building management for facility-related matters.
- Support onboarding for new hires, including IT setup and equipment inventory management.
- Collaborate with the Finance, HR, IT and Corp Facility teams.
Sales Team Assistance:
- Provide comprehensive administrative support to the LATAM Sales Team, such as scheduling meetings and coordinating client interactions.
- Manage travel bookings and resolve emergencies in collaboration with BCD Travel.
- Organize sales-related events, initiatives, and team-building activities.
Problem-Solving & Cross-Functional Collaboration:
- Act as a liaison to ensure seamless communication between executives, teams, and departments.
- Address and resolve issues efficiently to maintain operational excellence.
Qualifications & Skills
- Experience: 6–8 years of relevant work experience, preferably supporting sales teams or executive leadership.
- This is a on-site position.
- Language Proficiency: High-level English communication skills (written and verbal).
- Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Core Competencies:
- Exceptional organizational and time management skills.
- Strong problem-solving and decision-making abilities.
- High degree of discretion and ability to handle confidential information.
- Event planning and coordination expertise.
- Adaptability and flexibility in dynamic environments.
- Effective collaboration and teamwork skills.
- Keen attention to detail, professionalism, and empathy.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
