Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Senior Manager, Finance Shared Services
Location: Manila, Philippines
Position Summary:
The Senior Manager will oversee the day-to-day operations of the Revenue team and other assigned teams. Moreover, this role will provide direct support to the Senior Director in shaping and executing the shared service strategy, initiatives, and operations, encompassing global projects such as but not limited to implementation of new accounting systems.
Key Responsibilities:
• Deliver top-notch services to Finance Shared Service Center stakeholders with professionalism, integrity, and forward-thinking
approach.
• Lead and supervise daily deliverables of the Revenue team and other designated teams.
• Assist in the implementation of new ERP or Accounting system.
• Assist the consolidation and reporting team in preparing financial statements adhering to US GAAP standards.
• Uphold responsibility for the internal control environment, ensuring accurate transactional processing in compliance with SOX requirements (e.g., Quality Control), and timely financial data.
• Drive the success of designated FSSC initiatives and other global projects. Identify, initiate, and oversee high-complexity process improvement projects.
• Support the FSSC framework, fostering an environment where excellence is celebrated and is conducive to change and adaptability.
• Recruit, retain, and develop talents to align with evolving business needs and individual career goals.
• Maintain accurate and timely updates of SOP, overseeing process and workflow documentation.
• Lead internal, external, and regulatory audit requirements, ensuring timely completion of annual statutory audits and related tasks.
• Foster close collaboration across different FSSC teams to ensure alignment.
• Lead with empathy, promoting diversity, equity, and inclusion.
• Perform other duties as assigned.
Requirements:
• Bachelor’s degree in Accountancy, CPA certification.
• Over 10 years of accounting experience, including Revenue accounting.
• Familiarity with GAAP, ASC606, and SOX.
• Experience with Workday is a plus, particularly in the implementation process
• Minimum 7 years of team leadership experience.
• Project leadership experience.
• Strong accuracy and reliability in financial accounting.
• BPO/SSC work experience preferred.
• Ability to work and deliver within tight deadlines, with willingness to work extended hours.
• Proactive in improving processes to enhance efficiency or strengthen control.
• Proficient in ERP systems. Workday Financials is preferred.
• Excellent written and verbal communication skills.
• Strong stakeholder management skills.
• Effective negotiation and conflict resolution skills.
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About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
