Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Description for Senior Deal Desk Manager
About Genesys
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
The Senior Deal Desk Manager will partner with Sales Leadership and the regional Sales teams on small to large sized sales transactions to provide guidance and recommendations on deal pricing, commercial structure, and contract terms and conditions to optimize revenue, bookings, and cash in-line with the Company’s financial and strategic objectives. The role provides great insight into pricing strategy, sales strategy, negotiations, and deal financials.
Key Responsibilities:
The primary responsibilities for this role include (but are not limited to):
Support and enable team to drive commercial discussions on deals, working with Sales Leadership, account teams, and other members of Genesys to develop commercial strategy and deal structure
Review and approve deal terms in Salesforce (SFDC) and ensure appropriate documentation in quote outputs and contracts
Lead communication and management of exceptions approval with relevant stakeholders, including members of the Genesys Leadership Team (GLT)
Manage the planning and execution of the contract negotiation process, acting as a liaison between the business, Legal, and the customer or Partner to drive forward contract negotiations
Negotiate with customers on commercial and contractual elements of the deal
Develop and execute statistical reports to support the Deal Desk team globally
Contribute to the development of margin and/or pricing tools developed by other teams
Develop and maintain a good working knowledge of customer needs combined with market and product knowledge to be able to influence and shape the development of commercial constructs
Support transformation initiatives related to the function of the Deal Desk within Genesys, particularly related to price realization improvements and quote-to-cash processes, in collaboration with Sales Operations, Revenue and Billing Operations, Customer Success Operations, Legal, Pricing, Product Management, and other functions
Key Requirements:
Initial scope will be working North America hours, but will need the ability to work hours in the future if region assignments shift.
Bachelor degree in Business (ideally with a focus in Finance)
Minimum 5-7 years of relevant career experience with a SAAS company (in a Sales / Field finance, Revenue Accounting function) with demonstrated pattern of increased responsibility. If in Deal Desk role, minimum of 4 years of experience.
Working knowledge of software pricing, discounting, value-positioning, and basic revenue recognition concepts
Strong analytical and modelling skills
Excellent written and verbal communication skills
Deep knowledge of Salesforce and Microsoft Office
Ability to manage large transactions and ensure that open items are resolved in a timely and efficient manner
Work under pressure without compromising quality
Experience working in a cross-functional environment to develop collaborative solutions but able to work independently when necessary
Ability to use judgment and draw on experience to make decisions or recommendations
Personable, energetic, and highly collaborative, able to build network quickly
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
