About You
You are dynamic, curious and passionate about innovation. Tech-savvy with strong project management and commercial skills, you thrive in high-pressure environments. A thoughtful professional, you build strong relationships with ease. If this sounds like you and you meet the some/most of the requirements outlined below, we would love to hear from you.
This is an exciting opportunity for someone with a passion for innovation and a deep understanding of customer needs, who thrives in a consultative, solution-driven environment.
About The Role
We are seeking an
Innovation and Growth Manager (Customer Success) to join our dynamic team. This is a unique opportunity to become a key player within our clients' organisations, driving innovation from within. You will look after our Enterprise Customers, as a trusted advisor, you will help customers fully understand and leverage our products and services, while working closely with Account Directors and the Director of Customer Success to implement growth strategies and mitigate risks. The role combines presales activities, customer onboarding, customer success management and the identification of new growth opportunities.
About Wazoku
Will you help to provide clean water to schools in Mexico? To find a better solution to protect astronauts? To invent the next multi-billion market breakthrough? At Wazoku, that’s exactly what we achieve as we; change the world, one idea at a time.
We do this through our enterprise innovation platform that help organisations to find that one person who has that one idea wherever they are to solve their smallest to biggest problems to generate solutions that truly change the world. We work with Global 2000 organisations from the likes of NASA to Nissan and GSK, helping them discover new products and services, continuous improvements, but also ways to sustain our planet.
Wouldn’t you want to be part of this? To be involved in a new breakthrough idea that helped change the world into a better place? If so – we would love to hear from you!
Responsibilities
Presales:
- Design solutions and collaborate on Request for Proposals (RFPs).
- Set up complex demos and presentations to showcase the value of our products and services to prospects.
- Work with customers to understand their needs and propose tailored solutions.
Onboarding:
- Project manage the onboarding process for new customers, ensuring they understand our solutions and how to integrate them into their operations.
- Oversee platform implementation and deployment, ensuring seamless integration and adoption.
- Provide training and support to ensure customers can utilize the full potential of the product.
Customer Success:
- Support customers in implementing and utilizing our solutions, focusing on maximizing value and driving adoption.
- Contribute to the development and refinement of strategic plans that align with customer objectives and business goals.
- Build a strong, consultative relationship with customers, ensuring they fully understand the value and application of our products and services.
- Provide expert advice and support, positioning solutions in a way that addresses customer pain points and drives long-term success.
Growth:
- Collaborate closely with the Account Director to manage the overall success of the customer relationship.
- Identify new opportunities within the organisation to expand the use of additional products and services, such as the academy, consulting, and other product offerings.
- Work closely with Account Directors and the Director of Customer Success to execute growth and de-risk plans.
Requirements
- Proven experience in a customer-facing role, ideally in sales or customer success, with a demonstrated ability to manage customer relationships and drive satisfaction.
- Excellent communication, presentation, and relationship-building skills, with the ability to engage effectively with customers at all levels of an organization.
- Ability to understand complex customer needs and tailor solutions accordingly, ensuring alignment with both business objectives and technical requirements.
- Strong business acumen and ability to drive revenue growth, with the ability to identify growth opportunities, demonstrate value to clients, and contribute to revenue growth strategies.
- Strong analytical and strategic thinking skills, with a keen eye for identifying opportunities and solving problems effectively.
- A proactive self-starter with a proven ability to work independently, tackle challenges, and deliver innovative solutions without constant oversight.
At Wazoku we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Nice to have
- Understanding of Innovation principles and frameworks, Innovation background/education
- Understanding of Innovation products and providers
- Client management experience at a SaaS company, agency or management consultancy preferred.
- Experience working with cross-functional teams to drive customer success, collaborating with Account Directors, Product Teams, and other stakeholders to achieve business growth
**Salary range £50,000 to £65,000 with on target earnings of £80,000 to £100,000, depending on experience**
Please note that the business is closed between 25th December and 2nd January. The recruitment process will begin in January 2025, and you may not receive a response until January.
Benefits
Although we work hard, we also recognise the importance of maintaining a proper integration of work/life priorities and providing a culture that encourages creativity and productivity. Our benefits include:
- You'll enjoy 25 days of annual leave in addition to bank holidays, with the added perk of taking your birthday day off. Plus, for each year of service, you'll accrue an extra day of leave annually.
- Health, Dental, and Vision Insurance
- Excellent Parental leave policies to support our working parents through all stages of their life and careers, including 26 weeks maternity and adoption leave, and 8 weeks paternity leave.
- Hybrid working
- December one week shut down over the holiday period
- Salary Sacrifice Pension scheme we match up to 5%
- Complimentary Mental health service – We are partnered with InsideOut, an on-demand mental health platform, dedicated to breaking down social stigma and opening up the mental health conversation. Everyone has mental health and we couldn't support their mission more. Employees can join at any time
- Social Events – Including company offsites, summer & Christmas parties, charity engagement and more
- Great vouchers and offers through our ThanksBen platform
- £30 per month to spend on your own personal Health and Wellbeing
- 10 days paid sick leave per year
