Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Position: Collections Specialist EMEA
We are hiring for a self-driven and very competent Collection Specialist to join our team, taking ownership managing customer portfolios in EMEA and North America.
Success in this role depends on your ability to display strong communication, customer focus and negotiation skills to achieve the best possible Collections targets.
As a Collection professional at our company, your main responsibilities will be to contact clients, collect payments timely, foster good relationship with your AP contacts, closely work with cross functional teams and excel on your performance.
The languages you write and fluently speak are Arabic (native speaker) and English with German, French and/or Spanish to be considered a bonus.
We are expecting you to be a professional in your role, highly motivated, think in solutions and able to work independently... and enjoy doing what you do!
Key Responsibilities (but not limited to):
- Monitor accounts on a continued basis;
- Identify and prioritize managing outstanding balances to result timely clearing;
- Contact clients and discuss their overdue payments;
- Keeping accurate records and reporting on collection activities;
- Play an important role in getting customer’s billing queries addressed and resolved;
- Assist with payments postings and refunds;
- Prepare and present reports on collection activities and progress;
- Be a solid contributor to highlight collections process improvements;
- Involve in testing new systems a/o process improvements.
Qualifications/Skills:
- Proven experience as a Collection Specialist for at least 5 years;
- Strong computer literacy;
- Excellent knowledge of Quote-to-Cash processes;
- Knowledge of various collections management techniques;
- Comfortable speaking with clients and discuss their overdue payments;
- Strong knowledge of Microsoft Office;
- Familiar using ERP systems... like Workday;
- Very comfortable working with targets;
- Knowledge of local collection laws and regulations;
- Excellent communication and interpersonal skills;
- Problem-solving and critical-thinking skills;
- A bachelor’s degree, however a Master degree is preferred;
- Respecting customers' privacy and treating them with empathy.
Work Environment/Culture:
- Growth and profit driven culture;
- A “YES WE CAN DO” mentality;
- Learning/growth opportunities;
- Interface with multiple levels of management;
- Success and ability are rewarded.
#LI-MC1
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
