About Whistic
Whistic equips InfoSec teams to easily assess vendors and confidently share security posture from an all-in-one, AI-powered platform.
About the Role
It’s an exciting time to be on the Support team at Whistic. We’re looking for a Technical Support Specialist who will share in our vision and lead us to win. This is a unique opportunity to do the best work of your career helping build a Series B SaaS startup with massive market potential.
As a values-driven organization we care not only about what we accomplish, but also how we accomplish our goals. At Whistic, our values are not just a plaque on the wall, we consider them core to our being - our Whistic DNA. These values are: Purposeful Prioritization, Extreme Ownership, Startup Mentality, Driven by Data, and Voracious Learning. We are looking for an Enterprise AE who feels connected to this mindset; if these values are part of your DNA, we’d love to hear from you.
What You'll Do
- Identify, troubleshoot, and quickly resolve technical issues via phone, email, screen share, and chat
- Serve as the front line for all customer issues, reported either externally or internally
- Assist with Help Center contribution - new creation & edits
- Maintain a high level of professionalism and empathy with customers and work to establish a positive rapport during each interaction
- Gather product feedback in ticketing software and manage customer expectations around future product functionality
- Ability to foster CSM relationships and customer advocacy in resolving their issues
- Be proactive and take an active part in team initiatives/projects
- Become a product expert
- Protect Whistic and our customer data by adhering to security protocols
- Other duties as assigned
What You’ll Need
- Experience in a B2B technical support role (Preferably 2+)
- Experience with using MySQL with running queries against a database (Preferably 1 +)
- Available during support hours, 9a - 5p MST
- Exceptional written and oral communication skills
- Manage Help Center support articles Experience with customer ticketing or CRM software ( Intercom, Salesforce, Jira, etc.) ticket troubleshooting and escalations
- Self-motivated and competitive with the ability to prioritize and manage competing demands in a fast-paced environment
- Strong deductive logic, decision making, and analytical skills
Benefits
- Stock options
- Medical, dental, and vision insurance
- Company paid life insurance
- Internet and wellness stipend
- Mental health benefit
- Paid parental leave
- 18 Paid Holidays
- 15 Days PTO (All available your 1st day) + 2 additional days each year of employment!
- 3 Whistic DNA Days- Company-paid "Family Day", "Self Day", & "Community Day"
- Whistic Fridays- Work ends at 3:00 PM every Friday
- A world-class culture and employee experience!
Whistic’s DEIB Commitment
Whistic is a place where you can be you.
It’s impossible to separate what you do from who you are, and we don’t want you to. In fact, we want just the opposite; when Whisticians share the richness of their experiences, personal connections are deepened, new levels of collaboration are unleashed, and our product innovation accelerates. We become unstoppable.
Whistic is committed to growing diversity, equity, inclusion, and belonging across three key dimensions:
- Workforce Representation: Hiring and retaining a diverse team
- Fairness: Equitable rewards, recognition, and opportunities based on merit
- Inclusive Culture: Fostering an inclusive culture where differences are celebrated
Whistic is an Equal Opportunity Employer.
