If you’re ready to take off with us, keep reading!
We are looking for a Senior MICE Specialist (German speaking) to join the team.
The Role
Key Responsibilities
- Work closely with the wider sales organisation at Travelperk to increase client awareness of our new MICE offering aiming to increase the volume of opportunities generated, especially with the AM teams.
- The Senior MICE Executive will be responsible to handle predominantly the largest projects and high-yielding opportunities concentrating primarily, but not limited to, in supporting TK Enterprise and legacy accounts globally.
- Put together RPF’s for a global portfolio of customers and manage the process from proposal through to negotiation terms including site inspections (as relevant and appropriate)
- Coordinate operational process with the cross-collaboration of the wider TK teams as appropriate and based on customer’s requirements, overseeing set-up of arrangements
- Dealing with phone calls and email requests/queries from existing and potential new TK customers in a timely manner
- Supporting sales conversations in conjunction with SE’s and ESE’s for discovery purposes and helping potential customers understand our services.
- Providing TK customers with suitable options and suggestions of the best way to meet their event or group travel requirements
- Handling of all conferences, events, groups, incentives and meetings worldwide
- Proactively maintaining relationships with TK customers at all times and uncovering future opportunities
- Problem-solving attitude anticipating customers needs and provide the appropriate customer service throughout the entire process;
- Processing responses to clients within the companies agreed service level agreements;
- To be aware of and act in accordance with all Company Quality Standard and Procedures
- To actively get involved in the process operated by the company and make suggestions on possible improvements;
- To be part of the team and actively help and assist colleagues as needed;
- To maximise on every opportunity generating additional revenue streams across all regions to support achieving overall TK revenue targets and drive profitability
- To service successfully and at a high level MICE & Groups as TK add-on-services
Requirements
Must haves:
- Previous experience of working in a venue sourcing / meetings & events team - preferably agency background;
- A good knowledge of venue and event destinations across the globe;
- A great communicator, well organised and used to working to tight deadlines and under pressure;
- A friendly and professional telephone manner;
- Confident in negotiating rates with suppliers on the telephone;
- Great time management;
- A positive, flexible attitude and a great team player.
Nice to haves:
- Experience working with a MICE booking tool such as Cvent;
- Solid knowledge of event venues/hotels and destinations worldwide
We are looking for people with an interest in travel but more importantly committed to providing a 7 star customer experience to our amazing customers. We want to grow our current MICE team with brilliant people who are passionate about working in a collaborative environment and who want to make a difference.
Our Benefits
- 💰 A competitive compensation package, including equity in TravelPerk;
- 🌴 Generous vacation days so you can rest and recharge;
- 💊 Health perks such as private healthcare or gym allowance, depending on your location;
- 🧩 "Flexible compensation plan";
- 🥳 Unforgettable TravelPerk events;
- 💙 A mental health support tool for your well-being;
- 📒 Exponential growth & personal development opportunities;
- 👶 Parental leave: 12 to 16 weeks after 6 months, based on location and eligibility factors.
English is the official language at the office. Please submit your resume in English if you choose to apply.
How we work
Our Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL - first approach to work, where our team works together in person 3 days a week. As such, this role requires you to be within commuting distance of our Berlin hub. We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, and creativity and ultimately make us a great place to work.
At TravelPerk, we prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.
For certain roles, we provide relocation assistance. Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis. English is our official office language, so we request that resumes be submitted in English for effective communication.
TravelPerk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We’re an equal opportunity employer, meaning you’re welcome at TravelPerk regardless of your appearance, where you’re from, or anything else that makes you.
