Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
About the Role:
As a Senior Business Development Representative, you will play a crucial role in driving our sales efforts in the Japan market. You will identify and qualify potential leads, initiate conversations, create opportunities, and pave the way for successful sales conversions. Your focus will be on nurturing relationships, connecting with prospects, and exceeding ambitious quarterly targets.
Key Responsibilities:
- Transform Marketing Qualified Leads into Sales Opportunities by cultivating and educating prospective buyers.
- Develop and execute account-based strategies to penetrate target accounts in collaboration with Account Executives.
- Utilize outbound techniques to identify key decision-makers and uncover needs within prospect accounts.
- Nurture leads through the sales cycle by providing relevant information, discussing product value, and overcoming objections.
- Schedule product demonstrations and introductory meetings with potential buyers.
- Effectively communicate the value proposition of Genesys solutions for communications, collaboration, and customer engagement.
- Proactively identify and pursue new business opportunities within existing accounts.
- Maintain accurate records in Salesforce.com, reflecting current lead status and activities.
- Respond to inbound leads from various sources (web, events, email campaigns) and proactively ask for referrals.
- Create opportunities in the CRM system and assign them to the appropriate sales team based on BANT criteria.
- Utilize lead nurturing processes for ICP accounts not yet ready to buy.
- Leverage internal and external resources (LinkedIn, databases) to identify key contacts within target accounts.
- Collaborate effectively with the sales team to ensure seamless lead handoff and follow-up.
- Contribute to the development and improvement of sales processes and best practices.
- Stay informed about the competitive landscape and industry trends.
Minimum Requirements:
- 5+ years of experience in outbound prospecting/inside sales, preferably within the IT/Cloud solutions industry.
- Proven track record of exceeding quota for qualified leads and sales opportunities.
- Experience working with Salesforce.com or other CRM platforms.
- Excellent communication, interpersonal, organizational, and telephone skills.
- Strong analytical and problem-solving abilities.
- Ability to effectively manage time, prioritize tasks, and work independently.
- Demonstrated ability to develop and execute account-based strategies.
- Strong technical acumen and a passion for technology.
- Ability to swiftly learn product solutions and general industry knowledge.
- Resourceful and adaptable to a changing environment.
- Languages: Native Japanese, and Conversational level or higher English (able to read, write and listen)
Please note that Genesys will not accept resumes from agencies at this time.
To be eligible to apply for this role you must be legally permitted to work in Japan.
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About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
