Opportunity Overview
ZeroFox seeks a Customer Solutions Marketing Manager to drive customer adoption and growth through product lines of an industry leading digital risk protection solution. Their mission is to drive growth and retention by identifying, prioritizing, managing and launching product-led customer marketing campaigns. This person will report to the Director of Growth Marketing but will work closely with Product Marketing, Account Management and Customer Success teams.
This role will prioritize hybrid candidates in our Baltimore office, which is bustling with creative energy, team collaborations, and a fun culture. We will also accept applications for remote candidates.
If you have a passion for identifying strategic initiatives, cross team collaboration, product-led marketing and effective communication, we’ve got an exciting opportunity for you!
Role and responsibilities
- Identify areas of opportunity through robust customer data sets to build campaigns that generate pipeline related to adoption, retention and renewal cycles
- Manage effective, integrated campaigns that are cross functionally strategized and executed with customer success, account management and product teams
- Lead a team of marketers through elements of campaign preparation and execution such as ideal metrics, customer segmentations, content creation and AM enablement
- Build a team of stakeholders to align on campaign messaging, goals and objectives; Provide routine updates on asset preparation, campaign performance, pipeline generated, revenue closed and more
- Partner with customer teams to deliver exceptional customer experiences across our customer lifecycle, from onboarding to renewal to technical support communications
- Create and lead a customer advocacy strategy that fuels customer and demand efforts;
- Prioritize customer accounts on an annual basis to pursue in the year
- Identify and activate ongoing optimizations to global customer marketing activities through data analytics and modern digital solutions
Required qualifications and skills
- Bachelors degree in marketing or related field, or equivalent experience
- Demonstrated experience creating and running demand generation or customer campaigns, typically obtained in 5+ years, including but not limited to digital, email, newsletters, webinars, online/print adverts and more
- Proven track record of partnership with cross-functional teams, such as account/customer management teams, sales leadership and customer operations teams
- Experience in understanding how to prioritize and drive projects to completion and success, working with tight deadlines in a fast-paced environment
- Superior verbal and written communication skills and the ability to present complex concepts in a clear, concise manner
Desired qualifications and skills
- Can balance the analytical and creative worlds to achieve world class customer experiences
- Strong understanding of a customer journey, lifecycle management and data analytics
- Experience with complex MarTech Stacks including Marketo, SFDC, and 6Sense
- Experience with ABM tools like 6Sense, Drift, Mutiny and Uberflip
ABOUT ZEROFOX
ZeroFox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It’s a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we’re growing like never before. If you’re looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.
Equal Opportunity, Diversity & Inclusion We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.
