POS-27394
Team Lead - Community
HubSpot is seeking a dynamic and highly organized Team Lead for our Community team. This role will be pivotal in managing and scaling the team, driving efficiencies, supporting projects and programs, and being the Jill or Jack of all trades. The ideal candidate will be a compassionate yet firm leader who excels at providing timely, actionable feedback and is committed to fostering a supportive and organized team environment where the team can grow and flourish.
Key Responsibilities
Leadership and Team Management:
- Support the team Manager by mentoring and growing a team of Community and Program Managers, ensuring the highest levels of motivation and performance as they build and nurture our communities.
- Provide regular moderation and content reviews, ensuring we meet or exceed all KPIs while balancing quality and SFTC.
- Deliver timely, actionable feedback to team members, fostering a culture of continuous learning and development.
- Support, coach, mentor, and guide the team’s career growth journeys (in collaboration with their Manager)
Platform + Process Optimization:
- Optimize processes using resources, tools, and platforms to best understand the most efficient and effective ways for the team to grow and scale.
- Identify opportunities to reduce friction in the customer journey through enhanced self-service tools and community-driven knowledge sharing.
- Rapidly become a subject matter expert of the community platform(s).
Organizational Excellence
- Maintain an organized work environment by ensuring all community processes, documentation, and enablement are well-documented, accessible, and adhered to.
- Implement systems that improve accountability, productivity, and collaboration.
- Complete administrative tasks such as overseeing budgets and training.
Collaboration And Support
- Collaborate closely with the rest of the community team to align community strategies with overall business objectives and ensure cohesive execution.
- Assist other Managers as necessary.
Community Projects And Operations
- Support or lead projects as applicable, both internally and externally.
- Focus on operational and efficiency improvements to better serve community members, streamlining processes for optimal community interaction and support.
Team Culture
- Gain a deep and sincere understanding of the team, identify gaps in the team culture, and support addressing them.
- Organizing, planning, and driving team culture activities, educational and/or training sessions, team-building workshops, and otherwise supporting activities
Qualifications
- Proven experience in a team leadership role, preferably within community management, customer support, customer success, or a related field.
- Situational leadership style with the ability to balance empathy and authority.
- Able to motivate individuals and utilize their strengths
- Possesses strong skills in leading and implementing change management initiatives, ensuring smooth transitions and positive adoption across the team.
- Strong attention to detail and organizational skills
- Excellent communication skills, capable and comfortable delivering feedback constructively and effectively.
- A strategic thinker with a data-driven mindset
- Superb communicator with clear, personable, and informative communication style
- You function extremely well in situations that require flexibility, good judgment, and sound decision-making based on limited information and/or continual pivots.
- You are a collaborative and communicative partner, open to learning, sharing, and working alongside individuals in other roles and other teams.
- Excellent time management skills and the ability to prioritize work, manage projects and initiatives simultaneously, and independently complete projects. You are also great at modeling and teaching these traits.
- You embody HEART, a growth mindset, and
- You champion and promote a diverse and inclusive workplace culture
- Foster a culture of humility and openness, where team success takes precedence over individual recognition, and ideas are valued for their merit, not their source.
Nice To Haves
- Experience in a Team Lead, Team Mentor, Manager, Program Manager, or Coach role
- Asana and/or project management experience
- Community Management and/or Khoros and Khoros CARE experience
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.
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