As an Onboarding Support Specialist you will...
- Consolidate and import data, along with QA review
- Create and edit customer templates
- Prioritize and manage requests, including updating requesters and ticketing system on task completion
- Complete customer and or project account setup and tracking
- Assist with customer report requests; consolidate final reports for uploading in various systems
- Verify and validate customer’s information for offboarding
- Remove customer information from systems
- Assist the sales, customer success, and services teams with contact management where needed
- Assist with customer business review preparation
- Follow up on customer survey requests
- Support customer education content creation
- Assist with other projects and initiatives as required to meet/exceed Karbon’s business objectives
About you
Candidates with following experience are encouraged to apply:
- 1+ years related work experience (or equivalent)
- 1-2 years of customer service experience – since customer support representatives work directly with customers to solve end-user issues and answer questions, it’s essential that you have strong customer service skills.
- BSIT preferred
- Excellent facility in the English language, both oral and written
- Experience in B2B account management, client services or comparable role
- Keen attention to details & ability to work through complex problems using creative solutions
- Good project management skills
- Ability to distill complex issues into easy to understand recommendations that can be conveyed in writing & verbally
- Highly motivated and self-directed
- Advanced knowledge of Google Suite and MS Office applications, especially Excel
- Basic familiarity with Internet technologies (HTML, FTP, cookies, web beacons, etc.)
Why work at Karbon?
- Industry leading benefits package including medical, dental and vision insurance for you and up to three eligible dependents
- 15 paid time off days per year (which includes 5 Karbon Days per year)
- 7 Sick leave days per year
- Internet and work from home subsidy
- Discretionary bonus program
- Work with (and learn from) a very experienced team
- Be part of a startup team that will continue to grow around you
- Flexible approach to work environment (we believe in trust and autonomy)
- A culture of open communication, consistent feedback, and full transparency into company results, metrics, and financial position
