About the role:
Our Implementation Associates assists new customers by ensuring that all elements of the implementation strategy are executed effectively. They are tasked with coordinating between different internal and external stakeholders to ensure seamless onboarding and integration for customers. This role may involve setting up initial configurations, overseeing deployments, and ensuring that all project timelines are met. Furthermore, they contribute to customer engagements by identifying new leads and collaborating with the Account Executive to facilitate project kick-offs
Your role will be cross-functional in nature, working alongside and guiding Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within.
This role is available to candidates who reside in Canada and are located within Toronto Metro.
You should apply if:
- You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
- You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
- You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
In this role, you will:
- Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
- Compose joint installation plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
- Perform onboarding kickoffs and consultations with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals
- Conduct 1:many workshops with customers to break down their current operations and recommend implementation plans to get the most out of their Samsara products
- Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
- Serve as a mentor to the wider Customer Success and Support teams
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Minimum requirements for this role:
- 2+ years of experience in a Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred
- Bachelor’s degree from an accredited university
- This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
- Strong prioritization skills, with the ability multi-task and be proactive
- Previous hands-on experience assisting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure when working through customer issues
An ideal candidate also has:
Enterprise SaaS experience preferred
- Strong bias for action, the ability to think big, with insistence on high standards
- Experience serving and partnering with large-scale business solutions at Fortune 500 companies
- Thrives in an unstructured, fast-paced, and change-heavy environment
