Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Senior HR Generalist – Sydney
Reporting directly to the VP HR Asia Pacific, the Senior HR Generalist will play a key role in providing Human Resource support in both Australia and New Zealand.
You will collaborate with a team, supporting the people strategies for global leaders and their teams to enhance our ability to attract, retain and engage. This is a critical role, with a focus on driving end-to-end people strategies, and supporting the organization through change and transformation aligned to scaling for growth. In this role, you will partner with and support business groups and leaders within our Global Sales and Field Operations organization. You will partner with the leader’s multiple complexities and strategic needs.
We are looking for a thoughtful Human Resources professional experienced in addressing very real business issues with leaders related to employee engagement and our people strategy. You will work directly and hands-on to execute workforce strategies, ensuring engagement, all while navigating scale for an agile and quickly evolving company. You will work in a highly matrixed environment including the global teams within HR to implement business strategy for recruiting, workforce planning, employee engagement, and much more!
It is a time of exciting change at Genesys as we evolve into the Experience as a Service company and transform our People function.
What you will bring to the table:
We are looking for someone with a true global perspective – although US-headquartered, we have more employees internationally than domestically. You must have international human resources experience, be technically adept at your craft, and possess fantastic people skills as we need someone to lead, listen and partner, consider the issues at hand, and connect the dots at scale.
Some details about what you will do:
Partner with business leaders to communicate and execute the global people programs
Collaborate with leaders to understand their business and talent challenges
Work as part of a dynamic HR organization and partner with your peers to meet the needs of the business
Use data analytics to provide insights and drive decisions
Collaborate to develop industry leading people solutions to global problems and transform HR
Drive employee engagement activities through periods of significant change
Coach leaders through challenges
Various other projects and tasks as required
What you will do….
In this role, the primary responsibilities will include (but are not limited to):
Supports the full spectrum of our talent management priorities, including talent attraction, development, engagement, and retention.
Leads end-to-end employee relations matters demonstrating strong experience in managing related processes and conversations.
Manages all local HR administration.
Works with the Talent Acquisition team to support growth and expansion as needed.
Partners with the Country Leader to develop plans and initiatives for managers, employees and the site (e.g., Great Places to Work certification, DE&I activities, CSR programs, internal employee engagement surveys, site engagement events, trainings, etc.).
Facilitates annual performance and compensation review processes in accordance with global guidelines.
Provides guidance to managers on performance and compensation matters.
Develops and analyses HR data & reports with appropriate actions for continuous planning and improvement, including team reviews with managers.
Regularly reviews and recommends enhancements to existing local HR processes.
Partners with Training & Education to identify relevant department/site trainings as needed.
Develops/maintains HR tools, programs and resources, such as;
Builds and maintains effective working relationships with the wider HR Team and cross functional relationships within the sites.
Drives Diversity, Equity and Inclusion in everything they do.
You have been there and done this….
At least 4+ years of Human Resources or Human Resources-related experience in US multinational companies (ideally IT SaaS)
Strong experience in directly managing employee relations matters, including disciplinary process guidance.
Knowledge of employment laws, statutory reporting, and compliance in Australia and New Zealand.
You must be a good communicator, partner, influencer and be committed to customer service.
Discerning in prioritising urgent tasks according to the needs of the business
Able to work confidently and independently with all levels of management in a consultative and analytical capacity, and with a sense of urgency.
Strong, hands-on HR partnering experience.
Able to apply Talent Acquisition, Training & Education, Compensation & Benefits and Data & Analytics knowledge to advise managers and employees.
Stays updated on changes in the law and/or the external environment affecting the HR area of specialisation to be able to recommend enhancement to internal processes to align with market and local legislation.
Comfortable working with data & reports to support decision making
Experienced in leading HR projects at a site or multiple sites.
Successfully rolled out employee engagement events including DE&I and CSR initiatives.
Takes a resourceful approach to managing ambiguity.
Ability to maintain, understand and respect confidentiality and manage sensitive situations with excellent judgment and discretion.
Able to travel as needed
Please note that Genesys will not accept resumes from agencies at this time.
To be eligible to apply for this role you must be legally permitted to work in Australia.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.