Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
JR HRBP Job Description
Are you an accomplished HR Professional, interested in working for a 5000+ employee global software company with a talented HR team, that develops and delivers complex people solutions to drive the company’s strategy forward? If so, this is the role for you.
At Genesys we are ushering in a new era of consumer hyper-personalization leveraging our Cloud, AI and 3B+ daily interactions with consumers. It is a time of exciting change at Genesys as we evolve into the Experience as a Service company and transform our People function.
What this role is:
You will work with a team, supporting the people strategies for global leaders and their teams to enhance our ability to attract, retain and engage. This is a critical role, with a focus on driving end-to-end people strategies, and supporting the organization through change and transformation aligned to scaling for growth. In this role, you will partner with and support business groups and leaders within our Global Sales and Field Operations organization. You will partner with the leader’s multiple complexities and strategic needs.
We are looking for a thoughtful human resources business partner experienced in addressing very real business issues with leaders related to employee engagement and our people strategy. You will work directly and hands on to execute workforce strategies, ensuring engagement, all while navigating scale for an agile and quickly evolving company. You will work in a highly matrixed environment including the global teams within HR to implement business strategy for recruiting, workforce planning, employee engagement, and much more!
What you’ll bring to the table:
We are looking for someone with a true global perspective – although US-headquartered, we have more employees internationally than domestically. You must have international human resources experience, be technically adept at your craft, and possess fantastic people skills as we need someone to lead, listen and partner, consider the issues at hand, and connect the dots at scale.
Some details about what you’ll do:
- Partner with business leaders to communicate and execute the global people programs
- Collaborate with leaders to understand their business and talent challenges
- Work as part of a dynamic HR organization and partner with your peers to meet the needs of the business
- Use data analytics to provide insights and drive decisions
- Collaborate to develop industry leading people solutions to global problems and transform HR
- Drive employee engagement activities through periods of significant change
- Coach leaders through challenges
- Various other projects and tasks as required
Minimum requirements:
- You should have a degree. But we value experience more. A lot of it. You will need at least 4 years of relevant experience.
- Prior public company experience is a plus – those people know how to dot the i and cross the t.
- Hands on HRBP experience in a global organization.
- Experience implementing programs, leading change or transformation.
- You must be a good communicator, partner, influencer and be committed to customer service. People who are difficult to work with or just want to do their own thing don’t do well here.
- Advanced analytical skills, mastery of Excel and PowerPoint, and HR information systems.
- Experience with a fast-paced, agile and accountable organization.
- Ability to travel to key Genesys offices as needed (once it is deemed safe to do so).
Genesys has an authentic, transparent culture, with engagement activities very much employee-driven. With people in over 50 countries, we are very passport diverse and truly global. We create an environment that is fun to work in. We’ve all basically had new jobs every two years given our massive growth which is what keeps our jobs interesting. If you join us, you’ll be joining a fast-paced, high performing team with a modern sensibility towards HR.
About Genesys
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-BH
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
