About The Role & Team
Amplitude’s mission is to be the operating system for digital business. At its core, Amplitude provides a new window into digital customer behavior that helps businesses answer the question: “Where do we place our digital bets to maximize growth?” We approach challenges with humility, we take ownership of our contributions, and our growth mindset pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.
Do you want to join a dynamic and creative team? Do you love to help people to learn new tools and systems? Amplitude’s Customer Education team is looking for a Trainer who can instruct our customers on the critical stuff and enable them to get the most out of Amplitude. You’ll be part of and can help shape a small yet energetic team that will play a key role in Amplitude’s growth and our customers’ long-term success. Learn more below!
As a Technical Trainer on our team, you will:
- Deliver high-quality and engaging live and recorded training sessions to new and existing customers, partners and internal teams.
- Deliver regularly scheduled 1:many training sessions, both remotely and in-person.
- Partner with Amplitude’s local team to deliver internal product enablement, when needed
- Gain a proven understanding of all Amplitude products so that you can answer a range questions from customers during their training
- Work closely with customers to understand and tailor training content to meet their needs during live engagements
- Delve into customers’ data sets so that you have a firm understanding of their use cases and data
- Teach to a variety of levels (some customers will be new to analytics, some will be well versed)
- Collaborate closely with the rest of the global Education team to shape content for live training and share takeaways from live customer events
- Partner closely with internal, customer-facing stakeholders, Partners and account teams who support your customers
Additional skills desired:API ConfigurationSQL Google AnalyticsGoogle Tag manager
You'll be a great addition to the team if you have:
- Excellent communication skills, including and especially strong presentation and facilitation skills. You have the ability to communicate sophisticated business software processes effectively
- Excellent interpersonal skills - You’re dynamic and enthusiastic, and connect well with others
- Ability to teach yourself new products.
- You’re analytical and can assess what is essential to know or do, and what’s not.
- Ability to prioritize and effectively handle multiple projects and tasks concurrently.
- You’re organized, methodical, and detail-oriented
- Ability to work independently and as part of a team
- Familiarity with product analytics required
- 2-3 years experience delivering training
- Experience working in a SaaS environment is a plus
- Ability to travel 30-40%
- Fluency in English (must have), Spanish (advantageous) and French (must have)
