Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Description
Job Title: Manager, Finance Shared Services - Order To Cash
Department & Team: Finance SSC - OTC Shared Services
Reports to: Lorraine S. Ortega
Location: Manila, Philippines
Position Summary:
The manager will oversee the day to day operations of the Order to Cash team, directly supporting and reporting to the Sr. Manager, in executing its deliverables aligned to Genesys and CAO goals and FSSC strategy.
Key Responsibilities include but are not limited to:
- Deliver top-notch services to Finance Shared Service Center stakeholders with professionalism, integrity and forward thinking.
- Lead and manage the customer billing function for Genesys, including review of order information such as Purchase Order that are pre-requisite to ensure invoices will be created, delivered, and collected on time, and dispute management process ensuring invoice disputes will be resolved based on the agreed turnaround time.
- Proactively interact, collaborate, and build harmonious working relationship cross-functionally with Sales, Operations, Finance, Order Management, Collections, Master Data and Customer Service to ensure accurate processing and invoicing of orders for annual maintenance renewal, professional services, education, cloud, and other invoices type for assigned accounts, as well as to resolve OTC-related issues and optimize workflows.
- Initiate and support OTC related projects, system implementations, and process enhancements to drive operational excellence and scalability.
- Work closely with OTC process owners in defining guard rails and process matrix to be operated within the Shared services
- Ensure SOX Controls are working effectively as designed. Provide assistance to both internal and external audits.
- Manage team performance reviews and mentors team members towards career growth and development in alignment with the Individual Development Plan (IDP).
- Drive the success of designated FSSC initiatives and other global projects. Identify, initiate, and oversee high-complexity process improvement projects.
- Champion the FSSC framework, fostering an environment where excellence is celebrated and is conducive to change and adaptability.
- Recruit, retain, and develop talents to align with evolving business needs and individual career goals.
- Maintain accurate and timely updates of SOP, overseeing process and workflow documentation. Develop and maintain OTC work instructions/desk procedures for knowledge retention and operational management; metrics and key performance indicators (KPIs) to measure process effectiveness and identify areas for improvement.
- Support internal, external, and regulatory audit requirements, ensuring timely completion of annual statutory audits and related tasks.
- Lead with empathy, promoting diversity, equity, and inclusion.
- Perform other duties as assigned.
Qualifications/Skills:
- BS Accountancy, CPA preferred but not required
- With 7-10 years of experience in Order to Cash processes, with a minimum of 6 years in leadership position.
- Comprehensive experience across Order to Cash processes including, Order Management/Billing, Accounts Receivable Operations and Dispute Management.
- Strong computer literacy and proficiency in ERP systems, preferably Salesforce, NetSuite, Esker, Workday Financials and MS Office.
- Project leadership experience.
- Strong accuracy and reliability in financial accounting.
- BPO/SSC work experience preferred.
- Ability to work and deliver within tight deadlines, with willingness to work extended hours.
- Proactive in improving processes to enhance efficiency or strengthen control.
- Proficient in ERP systems, preferably Workday Financials.
- Excellent written and verbal communication skills.
- Strong stakeholder management skills.
- Effective negotiation and conflict resolution skills.
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About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
