Company Description
Freshworks Inc., (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently, making it fast and easy for businesses to delight their customers and employees.
Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 66,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience and employee experience.
Freshworks’ cloud-based software is super charged with AI and includes Freshworks’ Customer Service Suite (all-in-one ticketing, bots, customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), supported by Neo, our underlying platform of shared services.
Job Description
As the Director of Sales Strategy & Operations, you will lead and empower a team focused on optimizing our global SMB and Commercial Sales organization. You will partner with senior leadership, product, sales, marketing, and customer success functions, delivering data driven analytics that inform strategic business decisions. You and the team will design the processes and systems focused on high priority sales initiatives, including business process architecture, org structure, goal/quota setting, sales incentive design, market segmentation, and strategic planning. You will deliver solutions across the organization collaborating with the Operations, Tools, Insights, and Enablement teams to optimize the company’s ability to generate more revenue and improve customer retention.
How you will have an impact:
Lead a team of Business Analysts, providing mentorship, coaching, direction and performance management.
Develop and implement regular reporting of key performance metrics including forecasting, funnel analysis, and pipeline management. Integrate data from multiple sources systems to form coherent views that would enable complex analysis.
Working closely with stakeholders to help identify business issues & enable them with
insights from data through the application of analytical techniques and recommended solutions.
Design, implement and manage sales forecasting, planning, and budgeting processes in collaboration with Finance. Establish high levels of quality, accuracy, and process consistency.
Proactively define and execute projects spanning systems, data management, process automation, data validation, lead generation, and process and tooling implementation.
Managing stakeholder communication across multiple lines of business on operational milestones, process changes, and escalations.
Continue to push stakeholders to think big in developing or re-design current BI applications that can create transformational business impact.
Create executive–level presentations for both local and global leadership reviews; organize quarterly business reviews.
Qualifications
10+ years of work experience at a fast-growing tech startup / B2B SaaS / eCommerce.
MBA from a top-tier college with Analytics experience; Or a bachelor’s degree from a top-tier university with highly relevant work experience.
Track record of complex projects with multiple stakeholders completed successfully.
Ability to work on data and make the key choice based on the business context.
Detail-oriented with strong project management and organizational skills, but comfortable with ambiguity and adept at solving problems creatively.
Passion for technology and for pushing new concepts, products, and services.
A strong bias toward collaboration and ability to work effectively with globally distributed teams.
Excellent interpersonal skills and ability to drive consensus with internal and external stakeholders.
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
