Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Description
Summary:
Join our Digital & AI Team at Genesys, a dynamic Professional Services team dedicated to the design, development, and delivery of innovative, AI-driven solutions across all Genesys platforms. This role offers exciting opportunities to work with the latest Genesys AI technologies to create exceptional customer experiences using our advanced bots and machine learning applications. We are seeking a dynamic AI Business Adoption Specialist to join our team. This role is designed for a skilled professional who excels in driving AI adoption, realizing value from AI investments, and leading sales initiatives. The ideal candidate will have a deep understanding of artificial intelligence, a strategic mindset, and exceptional communication skills to facilitate discussions on AI's advantages and its impact on business processes.
Key Responsibilities:
AI Business Adoption:
- Develop and implement strategies to promote the adoption of AI technologies across various business units.
- Identify and assess business needs to tailor AI solutions that drive efficiency and innovation.
- Collaborate with cross-functional teams to integrate AI solutions into existing systems and processes.
Value Realization:
- Measure and analyze the impact of AI solutions on business performance and ROI.
- Provide actionable insights and recommendations to optimize the use of AI tools and technologies.
- Develop and present case studies and success stories demonstrating the value derived from AI implementations.
Sales Focused Activities:
- Lead and support the sales process by articulating the benefits and potential ROI of AI solutions to prospective clients.
- Prepare and deliver persuasive presentations and demonstrations of AI capabilities to stakeholders and decision-makers.
- Work closely with the sales team to develop strategies and materials that address customer needs and drive business growth.
Thought Leadership:
- Lead discussions and workshops on AI trends, technologies, and their business applications.
- Stay current with AI advancements and industry best practices to provide informed and relevant guidance.
- Act as a subject matter expert and advocate for AI within and outside the organization.
Client and Stakeholder Engagement:
- Build and maintain strong relationships with clients, partners, and key stakeholders.
- Address client inquiries and concerns related to AI solutions and their implementation.
- Ensure a high level of customer satisfaction through effective communication and problem-solving.
Qualifications:
- Bachelor’s/Master’s/Advanced Degree in Computer Science, Engineering, or related experience.
- Over 5 years of experience in developing and implementing customers CX Strategy
- Proven experience in a customer-facing role, handling challenging customer situations effectively.
- Experience in Conversation AI and real-world applications
- Ability to work independently on routine tasks or projects with general instructions on new assignments, taking the initiative to work on new product features.
- Demonstrated analytical, and problem-solving skills, with a capacity to quickly learn new technologies and product features.
- Excellent verbal and written communication skills, with the ability to effectively interact with clients (business and technical audiences) in English. Proficiency in additional languages is a plus.
- Ability to effectively consult with clients and partners (vendors and internal teams) in a fast-paced environment with flexible schedules, assisting with resolving escalated customer issues as needed.
- Foundation courses / experience in AI security / Language models
- Willingness to travel.
Preferred Qualifications:
- Experience with Genesys AI products and the Genesys Cloud Digital suite.
- Certification in AI or related fields.
- Experience in other consulting roles within the technology sector.
- Design thinking certification
To be eligible to apply for this role you must be legally permitted to work in Singapore.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
