ClickUp is seeking senior addition to our SAAS client performance team with strengths in developing comprehensive, end-to-end performance solutions and strategies from the perspective of the customer. This individual has a strong and balanced understanding of how JavaScript works in the browsers and in NodeJS but also a deep understanding of how the browser renders, and how that effects end to end and localized experience, including how it effects memory, what leads to leaks and preferably even understand how the underlying engine is affected by any code run within it and if needed can also jump into the back-end and optimize SQL and queries if that is the cause of the client performance.
The responsibilities include both finding, fixing, reporting and driving solutions to performance problems that negatively impact the ClickUp customers across the whole EPD organization.
The primary focus of the role is to improve the core ClickUp customer experience through optimizing and analyzing performance and related areas like memory and algorithms across the stack without any limitations in area or teams.
The Role:
- Lead root cause analysis on client performance issues and conduct post-mortems
- Profile application code to isolate inefficient algorithms, memory leaks, and other issues. Recommend and implement fixes to improve performance.
- Set up performance monitoring, alerting and dashboards to proactively identify client performance problems.
- Analyze client traffic patterns, load testing results, and other metrics to understand performance needs and establish benchmarks.
- Advocate for performance best practices within the engineering organization and set client performance standards
- Identify Infrastructure improvements like caching, CDNs, database optimization etc to improve client experience.
- Work closely with development teams to implement performance best practices into new feature development. Advocate for performance as a key requirement.
Qualifications:
- 5+ years of experience in the field of performance. In lieu of this, we would consider a performance minded product engineer
- Experience with profile tools for the browser (DevTools for instance) and node.
- Deep knowledge on performance metrics, reporting and analyses across the full stack of the product.
- Ability to analyze metrics, logs and load test results to identify performance gaps.
- Strong knowledge of web/mobile app architectures, HTTP protocols, caching, databases, and load balancing concepts.
- Problem-solving attitude with ability to balance client performance and development team needs.
- Passion for optimizing and improving client experiences
- Ability to analyze metrics and logs to quickly isolate performance issues.
- Past experience optimizing SQL and databases.
- Fluent in data structure and algorithm optimizations
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