Field Operations Manager

Abnormal Security • San Francisco Bay Area, California, United States • 1w ago

About You

You are both analytical and process oriented.
You enjoy sharing your knowledge, and helping others succeed.
You are an independent thinker who is not afraid to ask questions, or call out potential gaps in tools or processes.
You take ownership; You are willing to step outside of your role or comfort zone to ensure the success of the business; No task is too big or too small
You can juggle multiple priorities and are excited to work in an environment where change is constant.
You have the ability to think big, creating systems, processes and tools that will help us build for Global Scale.
You can see the big picture, identify and communicate trends, opportunities and gaps. You can also zoom-in to provide tactical recommendations in-response to your observations.
You love being part of a team. You are dedicated to the mission, but like to have fun along the way.

What you will do

Partner with Regional Sales Directors to support and enhance forecasting processes, measure team performance and productivity, and support ad-hoc reporting needs.
Develop and maintain sales Key Performance Indicators (KPIs) and support the rhythm of the business through weekly, monthly and quarterly reporting.
Own operational workstream with general direction from sales leadership
Collaborate cross-functionally and act as the SME for escalations for key issues such as quoting, pricing, process, and deal management
Help manage pipeline, weekly forecasting, QBRs/business intelligence/analytics, and overall operational projects
Collect feedback from sales to improve the current Salesforce org for scalability in function, accuracy and reporting needs
In coordination with sales leadership to drive territory planning, account segmentation, and provide optimal and equitable territories for account executives
Provide comprehensive sales operational training and support, including but not limited to Salesforce best practices, Quoting (CPQ), Prospecting (ZoomInfo; Sales Navigator), and Sales Engagement (Outreach.io)
Maintain a high level of sales data integrity and upkeep, managing Salesforce records with multiple data sources. Ensure account and opportunity ownership/alignment, accuracy and coverage.
Own Sales Support channels responding to adhoc support requests revolving around data hygiene, quoting, sales process, and tools
Champion our Sales Team and work closely with cross-functional teams, including but not limited to Marketing, Sales Operations, and IT, in driving scalability and efficiency into our sales processes.

Must Haves

Minimum of 5-8+ years of experience in a Sales Operations, Sales Support, or Analyst role preferably in SaaS or Cybersecurity.
Must have knowledge and experience with complex dashboards & reports, custom report types, calculated fields, and an understanding of workflows
The ability to own and manage projects in alignment with business needs.
Exceptional quantitative and MS Excel/Google Sheets skills (i.e. sumifs, index/match and vlookup, table formulas, pivot tables, etc.)
Background with Sales Systems, specifically Salesforce.com, but also Salesforce CPQ, ZoomInfo, Maps, Clearbit, UserGems, Sales Navigator, People.ai.
Strength in researching, understanding, distilling and communicating complex business issues, ideas and analyzing business impact
Proactive mindset, willing to see something that needs to be done and provide suggested solutions to get it done
Enjoys working with numbers, and taking an analytical approach to solving problems

#LI-LM1

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