Company Description
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
Job Description
About the Role
As a Senior HR Manager, you will play a pivotal role in partnering with regional field sales, Go-to-Market (GTM) senior leaders, and their teams across the Asia Pacific and Middle East (APMEA) region.
Reporting to the Senior Director of HR based in London, you will collaborate with a diverse HR Business Partnering team spread across Europe and India and a wider HR team in the US. This standalone role requires strong leadership, proactive decision-making, and ownership of HR strategies and initiatives.
Why Join Us?
This is an exciting opportunity to make a significant impact in a high-growth, dynamic, and collaborative global environment. As a Senior HR Manager, and main point of contact for the regional leaders, you will be part of the growth and scale. It is a great opportunity to be part of a global and diverse team.
Key Responsibilities
- Strategic HR Leadership:
- Develop, drive, and implement comprehensive people plans for the APMEA field sales team and GTM teams.
- Act as a trusted advisor to VP and Senior Director-level leaders, and their teams, aligning HR strategies with business priorities.
- Cross-Functional Collaboration:
- Work closely with regional Talent Acquisition, Total Rewards, HR Operations, Workspace, and Legal teams, as well as global Talent and Organizational Development teams to drive organizational effectiveness and talent management initiatives.
- Partner with HR Centers of Excellence (COEs) to deliver global HR programs, ensuring consistency and excellence in performance assessments, promotions, succession planning, and employee engagement.
- Change Management and Leadership Coaching:
- Provide strategic guidance to senior leaders during periods of organizational change, helping them navigate opportunities for scale and growth.
- Serve as a leadership coach to enhance team capabilities and drive transformation.
- Data-Driven Decision-Making:
- Champion the use of data and analytics to inform business decisions, influence senior leaders, and shape HR direction.
- Identify trends and design systemic solutions to address challenges.
- Global and Regional Stakeholder Engagement:
- Manage occasional interactions with HR leadership members and COEs located in the US and India.
- Collaborate with a globally distributed HR network to align regional and global strategies.
Qualifications
Requirements
- Experience:
- 10 plus years of HR experience, including leadership roles in a global Software as a Service (SaaS) company.
- Proven expertise in HR practices across India, Australia, and Singapore is essential.
- Experience working with teams across APMEA, Europe, and the US in a global matrix organization is essential.
- Skills & Competencies:
- Strong business acumen with the ability to recognize trends and implement systemic solutions.
- Exceptional consulting, analytical, and project management skills.
- Proven ability to navigate ambiguity and drive change in complex environments.
- Leadership & Collaboration:
- A demonstrated ability to independently manage HR functions, build relationships across geographies, and drive results.
- Experience in delivering HR project management and change leadership initiatives.
- Other Requirements:
- Fluency in English.
- Ability to work from the Bangalore office with regular travel to Chennai is required. Occasionally travel to other global offices might be needed.
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
