Technical Knowledge Consultant
Location: Remote, United Kingdom
Employment Type: Full-Time
Summary
The Technical Knowledge Consultant (TKC) will help elevate the department’s understanding of new functionality. The TKC will not be writing our documentation or work directly in creating our training material but will be expected to mentor team members, help educate new hires, and enable the team to tackle more complex assignments.
To succeed in this role, you must have experience of working with the OneStream platform with a natural inclination for wanting to know more, share that knowledge with the team and help upskill them. You must be a self-starter, accountable, driven, ethical, hard-working, personable, and persistent. You must also be able to work independently and with a team.
Primary Duties and Responsibilities
Knowledge Capture
- Investigate product features and solutions in advance of any new training courses being created, to expediate content development.
- Collaborate with cross-functional teams and attend Sprint calls to understand upcoming features and solutions, becoming a SME who can enable the department with creating training content, and validating documentation.
- Seek out use-cases for new features and solutions, to accelerate how we enable the OneStream community.
- Liaise with our support teams to understand which topics are causing concern and determine documentation / training approaches to help solve the underlying issues.
Enablement
- Function as a SME to the Product Knowledge department.
- Use effective knowledge transfer to accelerate department deliverables.
- Deliver department-level training and enablement sessions to deepen their understanding of the platform.
- Act as a mentor to new hires, helping build their knowledge and understanding of the platform and solutions.
- Identify shortfalls in knowledge to help enhance the value of our documentation and training content.
- Help maintain and update the OneStream application used for creating new courses.
- Validate content for the Release Highlights eLearning course.
Content Validation
- Support the Documentation team by providing practical use cases for reference material, release notes and other documentation.
- Support the Content Development team to ensure the technical accuracy of learning assets.
Required Education and Experience
- BSc/MSc in Computer Science, Finance, Accounting, or Information Technology.
- 3+ years OneStream experience in a support function, working closely with engineering, enablement, delivery, and product management teams.
- Technical proficiency with, and an understanding of, enterprise technologies.
- Experience working in a growth organization where quick-thinking and flexibility are essential.
- Analyze and communicate technical issues and lead discussion.
Preferred Education and Experience
- Accounting or finance background.
- Product knowledge equivalent to a OneStream Certified Architect.
- Knowledge of SQL database technologies and database management.
- Knowledge of VB.net.
Knowledge, Skills, and Abilities
- Innovative and creative problem-solver with a naturally inquisitive nature.
- Ability to build strong relationships and communicate effectively with internal stakeholders.
- Comfortable addressing and teaching groups.
- Ability to learn complex technical topics and articulate their understanding to others.
- Knowledge of CPM/EPM applications such as OneStream, Oracle/Hyperion, SAP, Anaplan and Tagetik.
- Experience in CPM domain Financial Reporting, multi-dimensional modelling, integration, reporting, forecasting and planning.
- Passion for learning new technologies and software.
Who We Are
OneStream is how today’s Finance teams can go beyond just reporting on the past and Take Finance Further™ by steering the business to the future. It’s the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.
Why Join The OneStream Team
- Transparency around corporate structure, salary, and benefits
- Core value of customer success
- Variety of project work (not industry-specific)
- Strong culture and camaraderie
- Multiple training opportunities
All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.
OneStream is an Equal Opportunity Employer.
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