We are seeking a Cloud Systems Administrator to join our dynamic IT team. In this role, you'll manage, maintain, migrate, and enforce ClickUp's IT Applications and SOPs around the organization. Your day will consist of providing next-level technical support as an SME to our teams worldwide by engaging and administering apps including, but not limited to, Google Workspace, Jamf / Intune, Office365, and Okta. This includes assisting other departments during quarterly audits and implementing best practice security measures to ensure our security posture remains locked down. You must be open to learning new technologies by applying yourself and experience to all issues as they arise.
Responsibilities:
- Device Management:
- Oversee management and maintenance of a fleet of macOS and Windows devices, ensuring optimal performance, security, and compliance throughout their lifecycle.
- Configure and administer MDM platforms like Intune and Jamf to streamline device enrollment, provisioning, and policy enforcement.
- Design and deliver a superior "Out of the Box Experience" for end-users receiving new laptops, balancing smooth onboarding and minimal downtime with compliance regulations.
- Develop and document policies and processes for device lifecycle management, ensuring alignment with company goals and compliance requirements.
- SaaS Administration:
- Administer and optimize a wide range of SaaS applications, including but not limited to Google Workspace, 1Password, Slack, and others, ensuring they operate effectively and securely.
- Perform in-depth configuration, maintenance, and integration of SaaS platforms to meet the organization's evolving needs.
- Monitor usage, troubleshoot issues, and implement best practices to maximize the value and efficiency of these tools.
- Collaborate with stakeholders to streamline workflows and ensure SaaS solutions align with business objectives and compliance standards.
- Identity Management:
- Administer and help optimize Identity Management platforms such as Okta to support secure and seamless user access.
- Perform periodic audits of the IdP and recommend improvements to enhance security, usability, and efficiency.
- AI-Driven Efficiency:
- Embrace AI Prompt Engineering techniques to automate and enhance operational processes, reduce manual tasks, and deliver innovative IT solutions.
- Utilize AI-powered tools to improve device and SaaS management, troubleshooting, scripting, user support workflows, and documentation.
- Security and Compliance:
- Enforce security policies across devices and identity platforms, ensuring alignment with industry standards and compliance programs such as SOC 2, ISO 27001, or PCI DSS.
- Conduct regular audits of systems, applications, and access permissions to maintain a strong security posture.
- Collaboration and Documentation:
- Collaborate with internal teams and vendors to implement IT infrastructure updates, system integrations, and new technologies.
- Provide clear documentation and technical specifications for IT processes, policies, and infrastructure upgrades.
- Develop training materials for end users on frequently asked technical issues and address common challenges.
Qualifications:
- Extensive experience managing a large fleet of macOS and Windows devices in a corporate environment.
- Hands-on expertise with MDM platforms such as Intune, Jamf, or equivalent, with proven experience in policy creation and device provisioning.
- Strong understanding of device lifecycle management, including procurement, deployment, and decommissioning.
- Experience configuring and managing Identity Management platforms (e.g., Okta, Ping) to support secure access and user identity workflows.
- Proficiency in leveraging AI Prompt Engineering and tools to streamline processes and enhance IT performance.
- Strong knowledge of security best practices for devices, applications, and identity systems, with exposure to compliance programs like SOC 2 or ISO 27001.
- Excellent problem-solving and troubleshooting skills, with the ability to think abstractly and implement creative solutions.
- Exceptional communication skills and a collaborative mindset, with the ability to work independently and proactively identify areas for improvement.
Preferred Qualifications:
- Certifications such as Microsoft Certified: Azure Administrator, Jamf Certified Admin, Professional Google Workspace Administrator, or similar.
- Experience deploying and managing devices in a hybrid work environment.
- Experience setting up and managing virtual desktop environments (e.g., Azure Virtual Desktop, VMware Horizon).
- Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience.
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