About the role:
Telematics is Samsara’s second largest (and original) business. Our product is used by customers of all sizes and in a variety of industries throughout the US, Canada, Mexico, and Europe. We help customers manage their fleet operations, with real-time tracking and data gathered from vehicles (and sensors) in the field and ingested into our cloud-based platform. Through features spanning diagnostics, routing, maintenance, fuel management, electrification and sustainability, analytics/reporting, mobile device management, compliance with ELD regulations, and extensive 3rd party integrations with our APIs, we are the comprehensive solution and platform for the world of physical operations.
In this role, you will be responsible for roadmap, execution, and innovation within our Telematics Platform group – leveraging data from vehicle systems and connected devices across Samsara’s 1.4M+ vehicle gateways in the field. Your team’s capabilities are the foundation for driving a wide range of products built on top of this data (e.g. Maintenance, Sustainable Fleet/EV Management features, etc).
We are looking for a technical Product Manager with a deep interest (and ideally prior experience) in 1) conceptualizing, designing and building platforms to standardize and centralize access to key data points, 3) g/increasing support and diagnostic coverage for different vehicle types including EVs, alternative fuel, and heavy equipment vehicles. You’re someone who likes a challenge, leverages a data-driven and analytical approach in your work, can comfortably work through uncertainty, and stays focused on making forward progress toward your goals. You’re also curious about how vehicle market trends and downstream product use cases can inform your roadmap. You are a problem solver and go-getter, not deterred by roadblocks, and focused on delivering results. Together, we are helping customers enhance their fleet operations, and your passion & advocacy for customer needs is something you infuse into all of your work.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
- You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
In this role, you will:
- Own and evolve the capabilities and roadmap for standardizing and centralizing the data platform that process and supporta variety of product features and offerings.
- Deeply understand, advocate for and support the different ways that vehicle diagnostics can be used across the Samsara portfolio always focusing on preserving the customer experience.
- Collaborate with downstream product teams who depend on your team’s data & capabilities. Manage a robust “intake” process to understand vehicle data platform needs and factor those into your priorities.
- Be accountable for continuously improving the consistency and quality of the vehicle data we’re ingesting.
- Derive insights that can be surfaced both internally and to customers about diagnostic coverage , including metrics generation and data accuracy.
- Collaborate with Engineering to drive the team’s quarterly release plans and long-term roadmap.
- Communicate across product line leadership to share your roadmap, evangelize your priorities, and seek out areas of joint innovation.
- Partner with customer-facing teams to close strategic accounts, resolve escalations, and maintain relationships with top customers.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Minimum requirements for the role:
- Strong understanding of how to build for enterprise-scale.
- Strong technical understanding, with an ability to grasp technical concepts & establish credibility with engineers.
- A proven track-record of delivering outstanding results for customers & the business, managing significant complexity and bold timelines. You also have a bias-to-action and aren’t afraid to get your hands dirty.
- Demonstrated experience defining and executing product roadmap for technical areas, and using analytics/data to measure progress toward goals and make investment choices.
- Excellent communication skills. Must be comfortable presenting to customers and internal audiences, including senior executives.
- A proven experience with data platforms.
- 5+ years of job experience, in relevant product, technical, and/or business roles.
- BS / MS degree in Computer Science or equivalent professional experience (i.e. software engineering experience).
An ideal candidate also has:
- Experience working in the telematics and/or automotive space.
- Technical familiarity with automotive communication protocols and vehicle onboard diagnostics systems.
- Experience managing firmware-based features.
- Demonstrated expertise in implementing canonical data models.
- Extensive experience in designing and implementing event-driven platforms.
