Company Description
Who is Authenticx?
Authenticx is on a mission to help humans understand humans. Our platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise.
Job Description
We are seeking a highly skilled and client-focused Solutions Architect to join our team. This role is pivotal in ensuring clients receive maximum value from the Authenticx platform by designing and implementing technical solutions tailored to their needs. The Solutions Architect will bridge the gap between technical capabilities and client objectives, ensuring seamless platform adoption, integration, and optimization.
Client Engagement & Requirements Analysis
Solution Design & Implementation
Design, implement, support, and optimize tailored configurations of the Authenticx platform to address client-specific needs, such as metadata configuration for integrations, API connections, AI model applications, and reporting capabilities.
Platform Utilization & Optimization
Consult our Client Success organization on best practices, opportunities to improve overall program performance from a technical perspective, optimization of rule-based classifiers, and more
Technical Support & Troubleshooting
Continuous Improvement & Client Success
Qualifications
Required Skills & Experience
Preferred Skills
Education
Additional Information
