Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
SUMMARY
Genesys is seeking a Facilities Assistant to join our facilities management team at our Tel Aviv office. The Genesys Global Facilities & Real Estate team supports over 40 locations around the world with headquarters located in Menlo Park, California.
Our office located at 146 Menachem Begin, Tel Aviv is home to a team of 100 Genesys cloudR&D engineers and we are looking for a positive and outgoing person to join this fun and energetic team.
The Facilities Assistant will be the ‘go to’ office contact for our employees as well as being the ‘face’ of the organization to our guests and visitors and will therefore be essential to setting the office culture and vital to the success and energy of this innovative work setting.
Reporting to the Regional Facilities Manager you will have responsibility for assisting in the delivering of a full array of office services to ensure the organization has the most suitable working environment for its employees and their activities. Using best business practice to improve efficiency and productivity, this role will be a key member of the facilities team and be accountable for the following duties:
·Act as office concierge/receptionist to welcome guests and visitors, answer incoming calls, book & coordinate meetings & events, and assist with general enquiries from staff and other building users.
·Support local staff on an as-needed basis.
·Assist in the delivery of soft and office services such as catering and hospitality, cleaning, security, desk move management and office furniture, etc.
·Ensure excellent workplace housekeeping and site is presentable for staff and external visitors.
·Conduct office administration tasks such as deliveries & stock management, mail & postage, courier requests, coordination of parking requirements, files & records management, and ensuring general office equipment is functional to meet staff requirements.
·Assist with coordination and act as site contact for maintenance activities, both planned and reactive.
·Assist with financial operations such as purchase order creation, invoice approvals, and operational cost tracking.
·Support and execute fun and social events, projects, and office routine as needed, end to end.
·Help with travel plans of the company’s employees and incoming international visitors.
·Onboarding of new hires.
·Administration of H&S duties and coordinate all workplace activities and safety training in accordance with organization’s safety policy.
·Be an accountable member of the site emergency management team and undertake training in the required fields of first aid and fire warden duties.
·Work constructively with the wider EMEA FM team to promote continual development and sharing of ideas and best practice.
·Assist with promoting the facilities function and activities to all staff.
·Assist in the execution of company’s welfare activities, including company events, All hands meetings, holiday gifts, etc.
·Assisting and facilitating conferences, offsites, and meetings.
·Gather and analyze employee feedback to continuously improve workplace culture.
·Support local and global functions like HR, Finance and IT.
Characteristics, Skills, and Experience required.
·Flexible hours, 5 days a week, 5 hours per day (part time - mostly noon to afternoon)
·Minimum 2 years’ relevant experience in either facilities management or hospitality delivery with a demonstrable interest to develop within the field.
·Excellent spoken and written English and Hebrew.
·A qualification in a relevant field is desirable e.g., Hospitality Industry, Facility & Office Management.
·Excellent customer service and people skills, with a strong ability to communicate effectively verbally and in written format.
·Demonstrate a self-starter and proactive attitude and ability to work on own initiative.
·Organized, details oriented and able to handle multiple projects simultaneously while meeting targets.
·Exceptional organizational and multitasking skills, Strong service orientation.
·Independent, innovative, and resourceful.
·Excellent time management skills and the ability to prioritize work.
·Great interpersonal skills and capability to work collaboratively with other team members and the wider organization.
·Strong computer skills (PowerPoint, Excel, Outlook, Word).
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About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
