Company Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
Job Description
As Product Manager, you will be responsible for enhancing our capabilities to execute scripts on devices, helping our customers to automate IT troubleshooting, fixing IT issues, key IT processes, and service requests.
You will be part of the automation and remediation team of product managers, whose mission is to save time and money for IT teams and increase the productivity of millions of employees worldwide by solving problems before impacting employees. By doing that, you will play an essential role in Nexthink's core value proposition.
Responsibilities:
- Based on customer feedback and personal experience, elaborate content strategy and develop use cases to ensure remote actions create maximum customer value.
- Advertise to Nexthink partners, sales engineers, and consultants about new remote actions.
- Increase product stickiness and customer value by providing remote actions that help them solve most of their challenges.
- Confirm remote actions’ values with customers and Nexthink’s fields based on a constant feedback loop and customer implementation.
- Be the subject matter specialist and evangelist for automation internally and externally.
Qualifications
- Deep End user computing knowledge of how IT works in enterprise-size companies. Knowledge and experience in automating IT is a plus.
- Deep understanding of the Windows operating system and related technology stack, including SCCM, Active Directory, Intune, OMS, and PowerShell.
- 5+ years as Workplace Architect, Build Architect or a similar role in a large IT organization.
- Demonstrated ability to achieve goals in an innovative, fast-paced environment while building extensible and scalable solutions.
- Entrepreneurial spirit.
- You are enthusiastic about working in an international, collaborative, fast-paced environment and learning new technologies.
- Professional-level English, spoken and written.
#LI-Hybrid
Additional Information
If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:
- 💼 Permanent Contract and a competitive compensation package (Stock Options also included).
- 🩺 Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses.
- 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
- 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering.
- 📚 Free access to professional training platforms to explore your interests and enhance your skills.
- 🛡️ Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC.
- 🍼 New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 4 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 4 weeks for fathers.
- 💰 Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay.
- 📣 Bonuses for referring successful hires after three months of continuous employment.
Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.
