We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.The Role:
The Global People Operations Specialist serves as the first point of contact for employees, managers, and candidates seeking assistance with people related inquiries and processes. This role is responsible for delivering high-quality, employee-centric support while managing employee inquiries efficiently through Service Now. As a foundational role on the Service Delivery Team, the People Operations Specialist handles routine inquiries and tasks, ensuring timely resolution or escalation of complex issues.
The work you’ll do:
Employee Support:
Provide first-line support for employee inquiries related to policies, procedures, job reqs & changes, contracts, People systems.
Handle a high volume of employee requests through Service Now.
Guide employees, managers and People and Culture on self-service tools and resources to resolve common issues.
HR Operations:
Process employee lifecycle transactions, including but not limited to onboarding, job changes & transfers, offboarding, etc n Workday.
Maintain accurate and up-to-date employee records in compliance with data protection regulations.
Ensure timely and accurate processing of routine documents, such as verification letters,contract updates, & reporting,
Case Management:
Manage employee inquiries in Service Now ensuring timely resolution and adherence to service level agreements (SLAs).
Escalate complex or specialized issues to other COE’s when necessary
Monitor progress of inquiries and provide regular updates to employees or managers as needed.
Compliance and Data Integrity:
Ensure compliance with company policies, local labor laws, and data protection regulations.
Perform data audits and quality checks to maintain accurate and reliable People records.
Support People compliance initiatives, such as document collection or mandatory reporting.
Process Improvement:
Identify opportunities to improve our processes and enhance the overall employee experience.
Contribute to the development of knowledge base articles, FAQs, and self-service resources.
Participate in training and cross-functional collaboration to expand People knowledge and skills.
The qualifications you need:
Education and Experience:
Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
0-2 years of experience in HR, customer service, or shared services environment.
Technical Skills:
Familiarity with Workday and ServiceNow.
Experience with case management tools is a plus.
Proficiency in g-suite products.
Soft Skills:
Excellent communication and interpersonal skills with a focus on customer service.
Strong problem-solving and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy.
What Celonis Can Offer You:
The unique opportunity to work with industry-leading process mining technology
Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click here.
Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
A global and growing team of Celonauts from diverse backgrounds to learn from and work with
An open-minded culture with innovative, autonomous teams
Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future
About Us:
Celonis helps some of the world’s largest and most esteemed brands make processes work for people, companies and the planet. With over 5,000 enterprise customer deployments across nearly every industry, the Celonis Process Intelligence Platform uses process mining and AI to give you a living digital twin of your business operation. It’s system-agnostic and without bias, and empowers companies to reduce waste, create value and benefit people across the top, bottom, and green lines. Since 2011, the Celonis platform has enabled its customers to identify more than $18 billion in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Equal Opportunity at Celonis:
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations. Different makes us better.
Your Privacy:
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices
Please be aware of common job offer scams, impersonators and frauds. Learn more here.
